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Does anyone know how I would change my shipping address, as an existing Koodo customer?

I am trying to purchase a new phone and plan today. I have selected the phone and the plan and added both to my cart. When I try to check out, I am shown an old address, asking to confirm this address as my current shipping address. I click on “Update Address” and I am brought to my profile, where there is no option to input or update a shipping address.  From my profile, I am only able to input or update a billing address. I have updated the billing address, but I am still being asked to ship it to the old shipping address on file.  I do not have the ability to input a shipping address anywhere.

Any help would be greatly appreciated!

IIRC the shipping address should be the billing address, so it’s odd it doesn’t update the shipping address or allow you to. I checked my self-serve and I can’t seem to find my shipping address either. If you like, we can flag a rep to confirm the shipping address issue. 

Hi Goran, thank you for your response. It looks like the system just took a few minutes to update. Once I updated my billing address, after about 15 minutes (and me posting this question to the community) the correct address appeared on the confirmation screen.

This issue is now resolved.

Ah perfect. Self-Serve updates are usually quite fast but they do suggest waiting 10-15 minutes for the system to update changes. I’m glad it did work out and was just a shorter delay. 

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