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Question

i need help i did a data reset and erased mybesim profile

  • 28 November 2022
  • 1 reply
  • 48 views

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me


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1 reply

Userlevel 7
Badge +4

Oh that’s a tough one. You may need to go into a Koodo kiosk if you need it fixed sooner.