I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.
Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK? (When dealing with phone support)
He(account owner) need to call Koodo and ask a rep to add you as an authorized person.
Do you live near him? You can call Koodo while you both are in the same room. You can talk to them first and explain what you want to do. Then, they want to talk to your father to confirm.
Set up a call back to do this process. But timing is not great at this moment since they are having BF sales and so many people are trying to set up a call back...
But if you have his email address and password, then you can manage most of things through online. ( Like I'm managing my mother in law's account through online).
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