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Anyone having problem when changing billing address?

  • November 2, 2022
  • 2 replies
  • 117 views
F

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing…

 

Error

 

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2 replies

Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • November 2, 2022

@fbertin When looking the address change transaction for today we see lots of them going through. I have tested it as well and encountered no issues changing. Would you mind sharing a screenshot (minus any personal info) you get on that page? At what exact step? Or is it just a 500 error that show up upon starting to type the new address? 

F
  • fbertin
  • Author
  • Beginner
  • November 2, 2022

@Bernard Koodo thanks for your prompt reply! I am sharing some screenshots with you. The 500 error show up just after clicking the Save button.

Step 1

 

Step 2

 

 

Step 3

 

Step 4

 

Thank you again!

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