Koodo Community
Community
Question

Anyone having problem when changing billing address?

  • 2 November 2022
  • 2 replies
  • 84 views
F

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing…

 

Error

 

This topic has been closed for comments

2 replies

Bernard Koodo
Userlevel 7
Badge +4

@fbertin When looking the address change transaction for today we see lots of them going through. I have tested it as well and encountered no issues changing. Would you mind sharing a screenshot (minus any personal info) you get on that page? At what exact step? Or is it just a 500 error that show up upon starting to type the new address? 

F

@Bernard Koodo thanks for your prompt reply! I am sharing some screenshots with you. The 500 error show up just after clicking the Save button.

Step 1

 

Step 2

 

 

Step 3

 

Step 4

 

Thank you again!

Terms & Conditions
Koodo Community