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Self Serve

All discussions about Koodo Self Serve.

474 Topics
1,832 Replies

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474 Topics

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lucianbatcuBeginner

asked in Self Serve

I have been waiting for 6 weeks for someone to call me to transfer my service to Koodo

it is virtually impossible to get a hold of anyone. After many attempts through error messages on th eautomated system i received a call back only to tell me that someon from the right department will call me back and never received a call. KOODO is fast it sending invoices for serivices they have not even initiated. I have 3 phones with koodo and even i have been with them for a long time i feel like i want to cxl them and label koodo as a company “Non-Grata” Is anyone in here that can help either to point ,e in th right direction so i can speak with someone from Koodo or to cxl the service.

351

1 year ago

Brian BuchananRockstar

asked in Self Serve

Port authorizarion text not recieved - how long does it take?

Hello, about 15 min ago I went through the process of trying to port my number from BellMTS and the text I'm meant to say YES to hasn't arrived. How long should this take? I thought this part should be pretty quick. Not sure what I should do now. Any tips?

2815

1 year ago

Awingso_KoodoAdvocate

asked in Self Serve

Ported number from fido successful but no welcome text

First line - port from Rogers, no problem, done and got a welcome text in 30 mins. second line- port from Fido, reply yes, confirmed, switched SIM card, calls and data seems to work but no welcome text from Koodo. Waited all night and the morning but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though. But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text asking you to restart your phone” I’m concerned if the transfer isn’t actually complete yet for the second line, and if my mom won’t be able to call 911 if that is ever a need (as the porting instructions had said that phone calls and texts can be made with ur new Koodo account but 911 calls are to be made with the old number). Also a unrelated but related gripe since I had to create and account to post my question- I was not able to create an account with my self serve information NOR Facebook login because when creating my us

6734

1 year ago

brianshottConnector

asked in Self Serve

Scheduled Koodo call-back goes straight to voicemail

I have had two alerts that Koodo is trying to contact me to verify a purchase I made with the deal this weekend. However the phone calls go straight to voicemail without having a chance to pick up the phone. It tells me to schedule a call-back and I get the same issue, straight to voicemail and Im not missing the call, Im with the phone and there is no missed call notification.Im just trying to confirm my new phone purchase and the voicemail is saying if I dont verify then they will cancel the order and I lose my deal. I just want to talk to someone and I cant get a phone number

4886

1 year ago

Gen009Beginner

asked in Self Serve

Data Usage Reset Date

When is my data usage reset date? How do I check it?

1592

1 year ago

chunky1720Beginner

asked in Self Serve

Self-serve porting not working

Hi,The self-serve porting in from Freedom Mobile hasn’t been working for days with the following error. The sales rep tried porting the number but ran into the same error so after many attempts, he assigned a temp number and asked me to try the self-serve porting after few days. It’s still not working!I must say my initial Koodo experience is pretty negative so far. Please advise

leepplConnector

How do I order an sim?

3215

1 year ago

sjekBeginner

asked in Self Serve

Number isn’t porting. Scared I will lose ny phone number

I’ve been trying to port my number since yesterday and it has not been working, and my number is the “new” phone number I have received. I will be upset if I lose my first ever phone number and want to talk to a customer service rep before my number is gone forever, but it is literally impossible to get a hold of a customer service rep.

401

1 year ago

JopiOrganizer

asked in Self Serve

Want to Port Montreal's phone number to BC's Plan

Hello Guys,I got a new cell line today, and it's BC number. Now I would like to port my Montreal's cell number to this BC number. Is it possible?when I am doing it online it says:You can only change your number to another number within the same province. If you're moving to another province and want to change your phone number, please go to koodo.com/chat and enter "#AssistSS" to schedule a callback.

721

1 year ago

slwatangConnector

asked in Self Serve

Can not use themobile sevice function in Self Service

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self Service, when access the mobile service functuon, it always deplays a blue band as the following picture and no any response.

745

1 year ago

MarcuslibBeginner

asked in Self Serve

Phone number transfer

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help

871

1 year ago

DanConnector

asked in Self Serve

Phone Number Transfer still "In Progress"

2 lines signed up on Sunday at Koodo booth. They were unable to port the numbers that day and instructed me to do it in Self Serve. They have both been “In Progress” since then and trying to schedule a call back gives me options out till Thursday. I understand there’s a spike in porting volume due to BF but this is nuts. Please Help!

1415

1 year ago

Matt the CatBeginner

asked in Self Serve

Not able to port number or schedule a call back

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?

falksx6Beginner

website is Telling me to link account and and asking me to schedule a callback which is coming up as wednesday...how do i fix this now

441

1 year ago

AbdkooConnector

asked in Self Serve

HOW DO I CHANGE MY CALLER ID?

5197

1 year ago

Lang069Beginner

asked in Self Serve

i need help i did a data reset and erased mybesim profile

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me

611

1 year ago

XonatronAdvisor

asked in Self Serve

"Your current plan is not eligible with Tab Basic" -- I have a $45/m plan

I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.)

I got a new Koodo plan from Mobile Klinik.At the store, they told me that porting my existing number did not work and I will have to do it myself online.When I tried to port, I never got the confirmation SMS (and therefore could not reply to it)Now it tells me that the transfer is in progress even though I have not confirmed it.But what’s worse: my phone calls to my original number go to the old SIM, but SMS to that number go to the Koodo SIM, and since my phone has just one SIM slot, I cannot receive both!I could not reach support.How can this be fixed?

25217

1 year ago

AnushreeSBeginner

asked in Self Serve

Unable to Register as a new Koodoo user

I just transferred my operator to Koodoo today through the Google Pixel 6a offer at Best Buy. Unfortunately I have not received any email to activate my account and I am unable to register as it does not send the email to my email Id. I have tried through the assist option a thousand times but it's of no use. Neither am I receiving a call back.Please help to fix this, otherwise I am not able to access my account/self serve. I also want to know how soon can I transfer this to an eSim.

Add authorized person to account

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK? (When dealing with phone support)

6351

1 year ago

Oluwaseyi OludipeBeginner

posted in Self Serve

Change phone number to previous number

Can I change back to my previous number

1206

1 year ago

LionBeginner

asked in Self Serve

Samsung S21 FE RAM question

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

331

1 year ago

bobthecoderBeginner

asked in Self Serve

what is response time to Koodo Facebook Messenger?

regarding cancelling a number while Im currently out of the country, I can’t get a callback so it says to contact them on facebook messenger which I did. but its been 3 hours and no response. I guess I asked the question about 4pm on a Sunday, so should I expect a response tomorrow?

2041

2 years ago

rinrinBeginner

asked in Self Serve

Text Promotion isn't found on Self Serve

Hi Koodo, I received a text message from Koodo today about an exclusive offer. I logged into Self Serve and the offer wasn’t there. How do I redeem this offer? Can you please advise? Thanks 🙂

2756

2 years ago

KkkkkkkkkkkkBeginner

asked in Self Serve

Maximum number of lines/subscribers?

My family has our plans all under one postpaid account. I am looking to add another one (and port the number from prepaid Koodo) but no matter what I tried I was not able to follow the instructions in “add a line”. The BYOP sim card has grey “Not Available” over the add to cart button. Above that it says “Not available for upgrades. Change” and the change link brings up the current subscriber list. There is no “add a new line” or any other option in this list. I do vaguely recall that it used to be there before we added the most recent line.Eventually I was able to get the following exact error message to come up: “Looks like you can’t add any more subscribers to your account.”Currently we have 5 lines on this account.I have not been able to find anything about this, is there a maximum number of lines that can be on one Koodo account?! Or is this a glitch with our account? It doesn’t make sense that they would intentionally limit this.The account is over 10 years old, with the newest l

5413

2 years ago

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