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2nd Phone plus Sim on Account, but can't activate ( e-mail missing from Koodo)

  • December 10, 2022
  • 4 replies
  • 88 views
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Hi, we are new to Koodo and Ordered 2 Phones plus sims . The first one arrived and we activated it with the e-mail setup/ self serve no problem. Now the second phone arrived and we did not get an second e-mail or an option in the account to activate. Can anyone help? Thanks

Edit:  2nd phone (sim) is not showing in the account.

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4 replies

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  • Robert T
  • Mobile Master
  • 12008 replies
  • December 10, 2022

Usually SIMs come pre-activated. Have you tried seeing if it’s activated and if it works? 

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  • Harley2003
  • Author
  • Beginner
  • 2 replies
  • December 10, 2022

Got to talk to a rep, but got disconnected and now can't Koodo back on the phone. Looks like they shipped phone and sim  and have no record of it. Can a rep please contact us.

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  • Dennis
  • Mobile Master
  • 29124 replies
  • December 13, 2022

Were both ordered under the same email?

 

What is the HFO order number for the phone and sim with the issue. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • Harley2003
  • Author
  • Beginner
  • 2 replies
  • December 13, 2022

Hi we called Koodo today again and they sorted everything out. Sim card was not activated, after 1.5 hours on the phone all is working as it should. Yeah :)

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