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illoConnector

asked in Plans & Add-ons

Does the Unlimited Long Distance Pack include cellphones?

The website doesn’t mention if calling cellphones in the participating countries are included in the Unlimited Long Distance Pack. Usually, calling cellphones comes with an extra charge in other companies. Is this the same with this perk? Or are both landlines and cellphones included?Many thanks in advance!

5 months ago

GEKSCBeginner

asked in Other

Easy Roam - Azores

Has anyone used Koodo's Easy Roam in the Azores. The Azores are part of Portugal, however Koodo's Easy Roam country chart does not specifically indicate the Azores as part of Easy Roam. Anyone who can assist, greatly appreciated. I am still waiting clarfication from Koodo on this matter.

5 months ago

SSJConnector

asked in Plans & Add-ons

Changed plan and lost discount.

Hello. I am so confused with all the options and technicalities. It is like solving a puzzle trying to change your plans. I didn't realize I could keep my $20 per month discount if I changed rate plan to one with the same cost as my current one. I chose a cheaper plan ($45/month) when I could have picked the Can-US $65 per month plan at the same price with discount. Mod is there anyway you can assist me with making that switch please. I would have chosen that if I had known the “trick” about picking a plan with the same cost to keep the discount. Any help is appreciated.

5 months ago

bennymobileBeginner

asked in Other

Koodo Call Control with Voicemail Redirect Feature

We have some friends and family that are also using call control directly through the TELUS Mobility provider. The TELUS Mobility call control feature includes a “Voicemail Redirect” toggle in the preferences section where it gives the users the option to allow incoming callers who failed the screening prompt to leave a voicemail instead of denying callers completely. Also, the TELUS Mobility call control provides their users the option to add more than the standard 10-digit numbers for acceptance list (such as international callers). Are there any options for this with Koodo?

5 months ago

DDScottOrganizer

asked in Plans & Add-ons

rd2023Connector

asked in Plans & Add-ons

Not getting 5G service on new Pixel7

Just upgraded my phone and my wife’s to the Pixel 7 and upgraded our plans to 5G. However, my phone doesn’t appear to connect to the 5G network. At one point my wife’s phone and mine were right next to each other, with hers getting 5G and mine staying on LTE. As far as I can tell all the settings on the two phones are identical. I’m at a loss to figure out the difference.

5 months ago

604DarkhorseConnector

asked in Tips, Tricks & Troubleshooting

5G Not Working after Plan Change

Hello, I changed to a 5G Plan, but my device is still only connecting to LTE. Device is a iPhone 13 using a Physical SIM. 5G is set to “5G On” in settings, and I’ve tried restarting multiple times, along with doing multiple “Reset Network Settings”, along with removing and inserting the SIM a few times. Still nothing… The speeds on LTE are horrendous getting 10Mbps down/up while getting 5 bars, and being able to see the Cell Tower from my window. If I put the SIM from my work phone that’s on Telus, it connects to 5G just fine, so I doubt it’s a coverage issue Koodo support has been hopeless so far…

5 months ago

BCCoach

asked in Plans & Add-ons

Easy Roam ???

Here are my add-ons:Easy Roam US - PayPerUse Access On → $0Easy Roam INTL- PayPerUse Access On → $0International Data Roaming → $0Pay-Per-Use Intl Long Distance → $0International Voice Roaming → $0I am confused since I got it for free on my add-on. Does it mean I can roam for free? I read about the Easy Roam and there is a daily charge for it then it uses your own plan with a cap but with my add-ons I am confused now.

5 months ago

jayjayellBeginner

asked in Plans & Add-ons

Question about plan change

Good afternoon,I am trying to find out if changing my plan to options I see online will result in any extra charges. Everything I read says they MAY or COULD, but I want a solid answer.I recently changed my plan a month ago and received a CPO phone along with my plan change with a Tab Bonus cost but no monthly tab charges.The plan change options I see online are cheaper than what I am paying now for the exact same features. I just want to make sure before going through with a plan changed that I won’t be hit with a huge charge.Thank you.

5 months ago

Jonathan009Beginner

asked in Other

Koodo, not honoring the Refer a friend.

So I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 months.. All they keep saying is they are investigating and will contact me after.After 7 emails and 2 months of waiting NOTHING is going on.I included the refer a friend email from my dad and still nothing from themI have a feeling they just dont care at all?Anybody else having this issue?im wondering with all of this bad customer service if this is worth staying here?

5 months ago

catharusBeginner

asked in Plans & Add-ons

Loss of promotional credits

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure.

5 months ago

moldmodeBeginner

asked in Billing & Payments

KMB Law asking for collections

Hi, I closed out my account over a year ago but apparently still owed about 20 bucks and recently received an email from KMB Law requesting payment or they threaten legal action. Is this a legitimate agency that works with koodo or is it a scam? Also how can I pay off my koodo account if I dont have access to it anymore?

5 months ago

shaneflan97Beginner

asked in Billing & Payments

Wrongfully charged for Easy Roam in US - requesting refund

Hi, I was charged for Easy roam for 3 consecutive days in August (18-20th) amounting to $42.00 presumably when I was in close proximity to the US border on Vancouver island.Can I get this refunded to me please?

5 months ago

Polly ABeginner

asked in Plans & Add-ons

Error trying to upgrade plan perk

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .Thanks!!!

5 months ago

Chris SherdahlBeginner

asked in Plans & Add-ons

Apple + not working

I have stream+ but everytime I go to watch something on apple+ it prompts me to sign up even if I signed in, no matter what device I'm on

5 months ago

WSanBeginner

asked in Plans & Add-ons

Switched to 5G Plan but getting only LTE+ (Google Pixel 5)

Hi,I just switched to a 5G plan this morning and I am in a 5G covered area as per the coverage map. However I could not connect to 5G.I already tried the following:Preferred network type: 5G (recommended) Reset options → Reset Mobile Network Settings Download Netmonitor and specify “NR only” as the Preferred Network typeNone of the above worked.Could this be something to do with a setting for my sim/account?

5 months ago

kwangweon64Connector

asked in Self Serve

I cannot change my plan in self serve due to perk error.

I am attempting to change my plan to the 45$ per month with 60 GB of Shock-Free Data at 5G speed and unlimited calls and texting. However I cannot as every-time I try and pick a perk, it gives me the same error where it cannot pick a perk. This has happened to me on multiple occasions over the the last 2 years with no change. I have to call every single time and this time around, there is not option for schedule a call back. Ultimately, It is possible that I may miss this deal. If someone could help me find a solution thanks

5 months ago

KK88Beginner

asked in Plans & Add-ons

Canada-US plan clarification

Does the Canada-US plan include unlimited calls/text to US when in Canada? And also unlimited calls/text to Canada when in the US?

5 months ago

RachneguConnector

asked in Other

EPP

Hi there,Just wondering if a Koodo rep could assist with a question I have. I have a EPP discount on my bill through my employer, and I just upgraded my phone today and chose a new plan.Will my EPP discount carry forward with this new plan or do I need to send off a new form requesting the discount, since I got a new phone and plan. thanks!

5 months ago

SwiftBeginner

asked in Billing & Payments

Will changing plans remove Refer a Friend Credit?

The fine print for changing a plan reads:[...] just a heads up that promotional discounts, like bill credits of any kind, will fall off if the plan you change to has a lower price than the one you're currently on. I currently have two credits on my bill:Mthly credit (before tax) Refer a Friend credit (before tax)Will changing to a lower price plan remove the Refer a Friend credit, or only the promotional monthly credit?

5 months ago

blingamoAdvocate

asked in Tips, Tricks & Troubleshooting

5G connection problem

I switched to a Koodo 5G plan.Not connecting to the 5G Network. I am(clearly) in a 5G coverage area according to the Koodo map.My phone is a Samsung S22. Turnedoff the power saving mode. Set Network mode to 5G. It has check mark.Restarted the the phone. Removed the Sim Card and cleared the Sim Toolkit Cache.When toggling Airplane Mode is shows 5G for 1 second and then reverts back to LTE.Trying to get a Koodo Callback failed . The "chat" goes endlessly in questions and suggestions.My wife's phone, also S22 has the same problem.What could be the problem and how to solve it?Thanks for listening

5 months ago

KhawrysBeginner

asked in Other

was this a scam email?

Hi! I called 18336681818 to request a win back deal. I was told I didn’t qualify. Then ten minutes later I got a call back that I did qualify, it was the same person. I wasn’t 100 percent sure it was Koodo so he offered to send a verification email which came from telusservice@i.telus.com any clue whether I need to be worried about Spam?

5 months ago

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