@topgun We see a healthy amount of successful logins without issue. I have 2 lines and able to login. I do see a handful of customer reporting something similar. We will have to team take look and see if any gremlins got into one of the servers. 

I have the exact same issue.  I have tried to log in multiple times via different phone and computers over the past week, and I got the exact same blank and infinite loading screening.

@sam_c There is nothing on your account to suggest something is wrong. We also see hundreds of successful login this morning.  Could clearing the cache restarting devices help?  

I tried clearing cache and restarting my devices multiple times last week, and again this morning.  It still does not work.  I am still getting the exact same image as above as posted by others.  thanks

@sam_c Your last login date appears to be the 21st. VPN/Firewall sometimes can be an issue too. If none of these are the cause pls set up a callback at koodo.com/help as we will likely need to talk things through. 

Hi, just want to provide a solution with my login issue.  I scheduled a callback, and the customer service representative had to delete my profile and I had to re-set it up again.  Somehow, my account was not linked properly with the Self-Serve page.  It was re-created with the exact same information, and it is working now.  Thanks again

@sam_c Thank you for sharing that!  I’m glad once you account was authenticated the fix was performed.