I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites!
WHY is there no Live Chat option with Koodo? I’m about ready to switch carrier!
changing credit card on pre-authorized payments
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What does it say when you update the info?
Userlevel 7
+4
Hi
What’s the error you get when you try to update the credit card details?
Have you tried removing the old one completely and setting up the new one?
Please note that it may take up to one bill cycle for the pre-authorized payment to become active, so you might need to make the payment manually if not withdrawn automatically before the due date: https://www.koodomobile.com/en/help/setting-pre-authorized-payments
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