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3017 Topics

S
suymoonBeginner
asked in Billing & Payments

Delete or deactivate prepaid account

hi. i recently changed number and changed new sim. i want Delete or deactivate prepaid account. i’m still koodo customer and company charged bill for old sim plan. can i cancel and move credit to new sim?

4
M
6 months ago
S
SinistralBeginner
asked in Tips, Tricks & Troubleshooting

Voicemail problem

 I have an iphone  Xs max and updated to ios 17.0.3 and now voicemail shows new messages (which I know are there) yet when I call it say there are no new messages. I have disabled Apple Live Voicemail but no change. I have also rebooted a number of times.

1
M
6 months ago
U
Ucaw1kBeginner
asked in Tips, Tricks & Troubleshooting

cannot retrieve voicemails

I have just changed my sim to a new phone and now I cannot listen to new voicemails. I can call my voicemail, change the greeting etc but when the phone indicates there are new messages the voicemail says there are none. One new message today is from a Doctor and I would very much appreciate help to be able to listen to the messages that have been left for me. 

4
S
6 months ago
Beth Hawthorn
Beth HawthornConnector
asked in Other

my iPhone is stuck in SOS mode and won’t connect to the network

I have an iPhone 11. And yesterday my phone went into SOS mode and it won’t connect to the net work. I cannot phone anybody and I cannot receive phone calls either. I have googled this problem and spent lots of time trying everything I can find. Still nothing working. I have tried to message Koodo on the Facebook page and no response back. How do I get help? 

18
M
6 months ago
N
NaptimeBeginner
asked in Self Serve

Phone stolen and can't activate new sim, email verification not working

Phone was stolen, bought a new phone and sim card through koodo. I’m trying to change my sim online, but it keeps getting stuck loading after i enter the email verification code. I’m at a loss. I went to a koodo kiosk and they said I could only change it online.I don’t have access to another phone number to schedule with a technical rep.What am I meant to do now?

3
Dinh
6 months ago
I
itsjcleeBeginner
asked in Plans & Add-ons

What are the upsides and downsides of switching from a monthly to a prepaid plan?

I’m currently on a $55 monthly plan, but I’d like to switch to a promotional $35 prepaid plan. Besides the differences in data, calling, and some other features, are there any pros and cons I should know?

5
R
6 months ago
Jacqueline Morris Jackson
Jacqueline Morris JacksonBeginner
asked in Plans & Add-ons

5G

Hello I currently have the $65 4G plan 50G and would like to switch to the $65 5G plan 75G. Will my $20/month credit still be applied?

2
Bernard Koodo
6 months ago
D
dman2552Beginner
asked in Plans & Add-ons

It looks like you can’t choose a Perk right now.

I’ve been trying to add the free rollover data to my plan for a number of months but always get the “It looks like you can’t choose a Perk right now.” message. I’ve tried using multiple browsers, both mobile and desktop, without any success. Is this an account or system issue?

2
D
6 months ago
M
MattM93Beginner
asked in Purchases & Returns

tax exemption on device purchases

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices. 

2
Flo Koodo
6 months ago
B
briseBeginner
asked in Tips, Tricks & Troubleshooting

Koodo network started switching to extended network coverage (Telus EXT) regularly, which drops Wi-Fi Calling

Since yesterday, whenever I have poor reception, my network kept switching into extended network coverage (ENC) / roaming mode (Telus EXT)… which drops Wi-Fi Calling.I’m living in the province Quebec, in an area where all networks are often saturated (lots of new residential constructions), and I need to have Wi-Fi Calling, especially since I’m working mostly from home.I guess another provider upgraded its antenna nearby, but the reception is still poor/unreliable, so even on ENC roaming, calls/SMS don’t go through. And since I’m on ENC, VoLTE isn’t supported, so Wi-Fi Calling keeps dropping. Any way to block ENC / getting Wi-Fi Calling while on ENC? I looked through my phone’s parameters, in developer mode, to block ENC, but cannot find anything (Moto G Stylus 5G (2022)). Also, I thought at first it was a bug, so I tried all the usual tricks (upgrading/restarting/removing SIM card) with my phone, to no avail. Thanks.

2
B
6 months ago
C
Clare1938Beginner
asked in Plans & Add-ons

I can not access /manage my free perk

I recently was contacted by Koodo to change to 5G planThis was very unsuccessful in my area and my coverage was terrible.When i switched back to 4G i lost my free perk of data rollover.I can not access free perks now to add it back.The page is broken and says come back in an hour . It’s been two weeks at least 

2
Darius Koodo
6 months ago
J
justmailaddBeginner
asked in Billing & Payments

How To Contact Koodo if outside Canada?

I received my first bill from Koodo, I don’t have the SIM right now as I am outside Canada, I don’t have a Koodo number to register to pay the bill, How do contact Koodo to proceed with anything.

2
M
6 months ago
Milton Friesen
Milton FriesenBeginner
asked in Plans & Add-ons

Signing Up for Two BYOD at Once

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

2
M
6 months ago
L
LydiaLBeginner
asked in Tips, Tricks & Troubleshooting

téléphone géré et supervisé

Bonjour,Je viens d’acquérir un téléphone remis en marché certifié et il semble être encore sous supervision par l’ancienne compagnie propriétaire. Comment désactiver cette fonction ?J’ai déjà tenté:  settings; général; VPN et gestion de l’appareil, et tout désactivé, mais j’ai toujours le message disant « cet iphone est géré et supervisé par… »merciiii!

2
L
6 months ago
F
FirigoyaBeginner
asked in Plans & Add-ons

I have international call perks on my plan, but it seems to be blocked when trying to make a phone call.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

3
F
6 months ago
M
Mike RyanBeginner
asked in Tips, Tricks & Troubleshooting

is my s10+ g5 capable?

Is my three year old S10+,  5G capable?Edit: I found the answer. No it is not.

2
G
6 months ago
K
KMBBeginner
asked in Other

Power Outage

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

3
BobTheElectrician
6 months ago
A
A BennettBeginner
asked in Plans & Add-ons

Activating Easy Roam

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

2
M
6 months ago
G
GiuBeginner
asked in Billing & Payments

Bill payment issue

Hi,I don’t have a canadian card so the phone assistance helped me to activate my foreign debit card. However, when I tried to process the payment online the system would give me the error message that something went wrong, so I tried multiple times. Well, even if the system was saying this,  my bank app sent me 2 notifications about the payment goign through. So now on my account the bill results as still to be paied while on my bank account I’ve payed it twice. The assistant I was on the phone with told me to wait some hours/day to see if the system is going to update. Someone who has had the same problems or has any information about this kind of issue?Thank you!

2
G
6 months ago
D
dreamingairBeginner
asked in Tips, Tricks & Troubleshooting

Switch to 5G plan but speed is very slow, takes longer time to load a page

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro. 

11
L
6 months ago
M
Mike999Connector
asked in Tips, Tricks & Troubleshooting

Phone sending out of province calls to VM

So this has been happening with my Koodo service for...I dunno, a decade.  I’m in New Brunswick, and often, when someone calls my iPhone from Ontario, it goes straight to voicemail, and doesn’t even show a notification until the ‘new voicemail’ notification comes up, then you can see the ‘missed call’.  So far, it’s only been calls from Ontario that do this.  And it’s inconsistent.  It’s happened on 3 different iterations of iPhone.  It is not due to them being blocked numbers….It’s super weird.  Any ideas?

6
M
6 months ago
S
Sang-gye BuschmannLeader
asked in Purchases & Returns

Will Motorola Edge 2023 be available through Koodo and if so when?

Wondering if anybody knows ...

2
J
6 months ago
K
KatejennyBeginner
asked in Plans & Add-ons

Inquiry about $3 1000min International LD Add-on

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

1
Mayumi
6 months ago
D
doctorg25Beginner
asked in Purchases & Returns

CPO 128gb iphone 12 shows up in cart as 64gb

The 128GB version of the iphone 12 CPO in red shows up in cart as a 64gb model, but still costs the $5/month like the 128GB model should, where the 64GB would only be $3/month. I’m worried that if I order the 128GB model I will end up with a 64GB model.

1
Allan M
6 months ago
R
Refusing-1EggingBeginner
asked in Other

SIM card not arrived

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

1
Allan M
6 months ago

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