I recently opened a Koodo account. I am a new resident to Canada, so maybe there’s some issues with my IDs/addresses/etc but when I tried registering online, it would process and complete, but then 1 day later I’d get an email saying my order was cancelled because my identity couldn’t be verified.
When I called Koodo support, the customer rep told me I had no choice but to go in store to activate my account. When I asked him about the connection fee, he assured me that the $60 fee would be waived for me because I had no other choice except to go in store.
On my 1st bill, I see the $60 on my bill. When I call Koodo support, this time the customer rep tells me there’s no way to get it waived, and there’s no record or note on my account saying that the fee could be waived. Well of course there’s no note, because I did not have an account at the time I called in the first time.
I feel like I’ve been “tricked” into opening a Koodo account. If I hadn’t been assured by the rep that the fee could be waived, I would never have opened an account with Koodo, and instead gone with a different provider with a cheaper or no fee.
