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Question

Help Activating Self Serve Account

  • 21 August 2023
  • 8 replies
  • 156 views
S

Hello!

Sorry to ask but I am having trouble activating my self serve account. I ordered a postpaid sim card and Koodo sent me an activation link via email, but the link does not seem to work.. I have tried multiple times to finish registration for the past few days but have always had the "Service Unavailable" message come up.

 

May I please ask for help with this?

 

Thank you in advance!

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8 replies

Phil Stringer

Same issue!

Bernard Koodo
Userlevel 7
Badge +4

@SeanO  @Phil Stringer Could I pls ask you to visit this page and start a chat with our Virtual Assistant. After you click “I’m a Koodo Customer” and then enter you phone number, just ask that it helps with your self serve registration. It will need your account number and/or active phone number. Just follow the steps and it should work. You will need to receive a text for authentication purposes. Pls let us know if you were successful registering. 

S

Thank you for responding back!

 

I tried following the steps but when it asks me to finish the registration, there is a message saying "incomplete registration" and that my email was already used in a partially created profile. When I press resend, it goes back to the service unavailable page....

Bernard Koodo
Userlevel 7
Badge +4

@ Ah….I see, sounds like your previous attempt worked, but only partially.  We will detach your email early  tomorrow, that should help solve the problem. Thanks for your patience!

Phil Stringer

Success!

S

Thank you very much!

 

Will try again tomorrow. 

 

Have a good day,

Bernard Koodo
Userlevel 7
Badge +4

@SeanO We have reset your email pls try it now. 

S

Hello Bernard,

 

Thank you very much for your help! 

 

It worked!

 

Have a great day,

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