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3080 Topics

Milton Friesen
Milton FriesenBeginner
asked in Plans & Add-ons

Signing Up for Two BYOD at Once

I am interested in changing over to Koodo, and would like to move my two exisitng numbers.  However, when I add the BYOD item to my cart, I do not have the option of adding two of them.  Does anyone know how this is possible?  I.e., I’d like to have two lines for $39 each, both with 10GB.

2
M
6 months ago
L
LydiaLBeginner
asked in Tips, Tricks & Troubleshooting

téléphone géré et supervisé

Bonjour,Je viens d’acquérir un téléphone remis en marché certifié et il semble être encore sous supervision par l’ancienne compagnie propriétaire. Comment désactiver cette fonction ?J’ai déjà tenté:  settings; général; VPN et gestion de l’appareil, et tout désactivé, mais j’ai toujours le message disant « cet iphone est géré et supervisé par… »merciiii!

2
L
6 months ago
F
FirigoyaBeginner
asked in Plans & Add-ons

I have international call perks on my plan, but it seems to be blocked when trying to make a phone call.

It says i need to add pay-per-call add on on to my account, but on;ine it wont give me the option to add it. Help.

3
F
6 months ago
M
Mike RyanBeginner
asked in Tips, Tricks & Troubleshooting

is my s10+ g5 capable?

Is my three year old S10+,  5G capable?Edit: I found the answer. No it is not.

2
G
6 months ago
K
KMBBeginner
asked in Other

Power Outage

I live in a small valley where cell coverage is one bar at best. Wifi calling is my only option for reliable phone service while at home. Surrounding areas all have adequate coverage and this cellular desert problem applies to only about 11 houses. While wifi calling serves well under normal circumstances, during a power outage there is NO service. Is there a solution to this?.I’ve been told that a modem connected to a UPS will not solve this problem during an outage. I am seeking reliable solutions, as not having connectivity in a power outage is unsafe and problematic.

3
BobTheElectrician
6 months ago
A
A BennettBeginner
asked in Plans & Add-ons

Activating Easy Roam

I have easy roam on my plan but when I went to the US Sept 12 to 14 my data would not work.  Do I need to activate easy roam when I cross the border?

2
M
6 months ago
G
GiuBeginner
asked in Billing & Payments

Bill payment issue

Hi,I don’t have a canadian card so the phone assistance helped me to activate my foreign debit card. However, when I tried to process the payment online the system would give me the error message that something went wrong, so I tried multiple times. Well, even if the system was saying this,  my bank app sent me 2 notifications about the payment goign through. So now on my account the bill results as still to be paied while on my bank account I’ve payed it twice. The assistant I was on the phone with told me to wait some hours/day to see if the system is going to update. Someone who has had the same problems or has any information about this kind of issue?Thank you!

2
G
6 months ago
D
dreamingairBeginner
asked in Tips, Tricks & Troubleshooting

Switch to 5G plan but speed is very slow, takes longer time to load a page

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro. 

11
L
6 months ago
M
Mike999Connector
asked in Tips, Tricks & Troubleshooting

Phone sending out of province calls to VM

So this has been happening with my Koodo service for...I dunno, a decade.  I’m in New Brunswick, and often, when someone calls my iPhone from Ontario, it goes straight to voicemail, and doesn’t even show a notification until the ‘new voicemail’ notification comes up, then you can see the ‘missed call’.  So far, it’s only been calls from Ontario that do this.  And it’s inconsistent.  It’s happened on 3 different iterations of iPhone.  It is not due to them being blocked numbers….It’s super weird.  Any ideas?

6
M
6 months ago
S
Sang-gye BuschmannLeader
asked in Purchases & Returns

Will Motorola Edge 2023 be available through Koodo and if so when?

Wondering if anybody knows ...

2
J
6 months ago
K
KatejennyBeginner
asked in Plans & Add-ons

Inquiry about $3 1000min International LD Add-on

Hello,I noticed the following Add-on on my billing statement:$3 1000min International LD Add-on (US, IND, GER, CHN, HK, TW, BD, IT, MEX, AUS, Macau, UK, S. KOR)I have a question regarding this Add-on:Currently, I am paying $3 for the Add-on service. Does this mean that I can make calls to South Korea or receive calls from South Korea for up to 1000 minutes without any additional charges during the billing period?Thank you for your assistance.

1
Mayumi
6 months ago
D
doctorg25Beginner
asked in Purchases & Returns

CPO 128gb iphone 12 shows up in cart as 64gb

The 128GB version of the iphone 12 CPO in red shows up in cart as a 64gb model, but still costs the $5/month like the 128GB model should, where the 64GB would only be $3/month. I’m worried that if I order the 128GB model I will end up with a 64GB model.

1
Allan M
6 months ago
R
Refusing-1EggingBeginner
asked in Other

SIM card not arrived

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

1
Allan M
6 months ago
R
R.K.Connector
asked in Billing & Payments

Easy Roam billing while in Northern Ontario!

On Sept 6 while driving NorrhWest out Of Sault Ste.Marie Ontario towards Thunder Bay I was billed $10 for easy roam between 8:09-8:10 a.m.Interestingly the very next minute zero!On top of that, I was driving, my phone was not in use for anything but somehow was using data?Trying to get a live person with Koodo is IMPOSSIBLE, customer service is the worst I have experienced.Signed,Unhappy, long standing Koodo customer 

4
R
6 months ago
P
paulina25Coach
asked in Plans & Add-ons

Germany Roaming Unavailable

I am once again traveling and though I had problems in Egypt, I also have problems in Germany as well - Egypt did not provide coverage, neither did Saudi Arabia and neither does Germany which is unbelievable to me for a Canadian telecom company. I am in Frankfurt and major cities and though I have turned on roaming for 3 isolated days charged at $16 per day, I have yet to receive data cellular coverage if not on wifi.This service is really subpar. I don’t understand why it does not work in a country like Germany especially when I need to be available for work.  

5
M
6 months ago
C
CeddieBeginner
asked in Other

Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help!  thank you

3
Dinh
6 months ago
A
Ale01Beginner
asked in Plans & Add-ons

Plan change not working

I've been trying to change my plan. After a day of the website being broken, I was able to choose the plan, a perk, and check out.However, I have not received any confirmation of such change. No email, no text, my account still shows the old plan. I have not been charged for the change (the checkout page showed that I would be charged yesterday for the days remaining until the start of the billing cycle, on Oct 1st).Now the plan I chose yesterday is not showing, and when I try to change to a different plan, I get an error. So when do I get to use the new plan?  

4
Flo Koodo
6 months ago
S
scotmaryBeginner
asked in Self Serve

Manage Perks not loading

I received an email recently advising I can pick up a free perk, but the Manage Perks link in self serve never loads. This seems to be an old problem based on previous posts. Is there a solution from Koodo?

1
Dinh
6 months ago
Mary Lumsden
Mary LumsdenBeginner
asked in Plans & Add-ons

Easy roam in Egypt

Can I use easy roam in Egypt?

2
Mary Lumsden
6 months ago
A
AmySpekBeginner
asked in Other

Credit Check

we don't use a credit card, how can we pass the credit check then? 

1
D
6 months ago
Bobbi Jo Paidel
Bobbi Jo PaidelBeginner
asked in Self Serve

Prepaid Customer Login page not working

I’m trying to login to my prepaid koodo account to cancel the auto top up which was accidently selected.I’m not in Canada any more and the login page just continually times out. Repeatedly. How can I login in to cancel if the page won’t even load?  

3
BobTheElectrician
6 months ago
A
Aberez1Beginner
asked in Tips, Tricks & Troubleshooting

IMAP email authentication

IMAP email authentication has stopped working when using data.  There is no issue when using WiFi.  Password and server connections have not changed.  The phone is a Samsung S20 Ultra 5G.

6
Dinh
6 months ago
D
DavidPBeginner
asked in Other

Network coverage in my area is very poor

I have been a Telus/Koodo customer for a very long time.  I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever.  As we are so close to downtown, I keep expecting Telus service will improve but so far nothing.  It is ridiculous that service is so bad here.

3
M
6 months ago
I
Islander GuyAdvisor
asked in Plans & Add-ons

OK was able to change plan by NOT selecting a free Perk

I was able to change my plan by NOT selecting a perk during checkout.  I still want my free perk of unlimited international text and SMS / MMS. Can a mod add that to my plan?Thanks

10
I
6 months ago
Scott David
Scott DavidBeginner
asked in Tips, Tricks & Troubleshooting

SMS doesnt work?

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

3
Allan M
6 months ago

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