Although I didn’t leave my hometown in southern Ontario, I received a message from Koodo yesterday that said “Welcome to USA!” and indicated that Easy Roam had been activated. How do I go about getting a refund?
This topic has been closed for comments
You may have received the text but you may not have incurred an roaming charges. When you login to your self serve, do you see any roaming charges come through yet?
I will check that out. Thanks for the help! Is there any way to prevent this from happening again in the future?
Yes,
When you are in canada, just set the network manually to Koodo. This article walks through it
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.