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ZalmOrganizer

asked in Plans & Add-ons

Changing 4G plan

How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need. I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost. Everything Koodu and Telus does seems only to be to extract more money out of you each month, rather than save you any. If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month. Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else

7 months ago

cvansiaBeginner

asked in Billing & Payments

SMannTixOrganizer

asked in Purchases & Returns

where is NFC!?! Moto g 5G (2023)

So I use an health app that requires NFC. After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible. 2023 edition using Android 13?? Turns out that there is no NFC. Is there any app replacement? Otherwise this brand new phone is a bit of a brick. Cannot do Google pay tap payments, can't use the med app... may as well cancel and just use my work phone! Anyone have any ideas?

7 months ago

hohyeonJoBeginner

asked in Billing & Payments

Bought a phone on Koodo website

I recently purchased an iPhone 15 pro through Koodo. I was under the impression that my monthly phone cost was $33, with a monthly plan cost of $62. However, once the phone was delivered, a one-time charge of $970 was deducted. What happened?

7 months ago

Peter the FixerConnector

asked in Plans & Add-ons

What speed is the 15GB for $35 monthly deal

I just got one of those “exclusive new monthly deal” texts. $35 for 15GB of data. I currently have 5gb of 4g data, and don’t want to drop back to 3g. Anyone know the speed of the “deal” data package?

7 months ago

martino28Connector

asked in Plans & Add-ons

Unable to apply promo code

I am a prepaid customer, I got a message to switch to postpaid and get 15gb for $35 when I apply promo code KP2P35.Each time I try to apply the promo code at checkout I get the message, "Sorry, it looks like this promo code isn't eligible with the items in your cart."I have tried different browsers and used private mode still showing the same message. I need assistance.

7 months ago

JenniferSBeginner

asked in Billing & Payments

Roaming charges did not leave country

My recent bill includes $28 for roaming when I did not leave the country. I reached out to support 24 hours ago and have not received a response.

7 months ago

Purple JAmbassador

asked in Plans & Add-ons

data changes

I recently switched from 4g to 5g data plan. I went into my mobile network settings and it's showing as 5g, but when I got this phone, a Samsung S22 ultra, 5g wasn't available with koodo, it is now, but I think my sim card is showing as 4g, how do I get that to 5g? When I in my home, my data is slow, and on 4g but I had to run an errand, and I noticed my data went to 5g. So why not 5g at home.

7 months ago

Bbwoman2dBeginner

asked in Other

second sim card

Can I activate a second sim card to use in a stand alone gps tracker

7 months ago

JoshiiiBeginner

asked in Other

Getting calls

When we i receive calls my networks doesn’t work. I’ve been trying for 2 months now to have this fixed. I’m all out of ideas on what to do with this Waco as network, probably going to end up switching providers. No one is able to assist me with this.

7 months ago

ccccccchristianBeginner

asked in Billing & Payments

1 Day late on payment due to pre-authorize payments not setup

I’m a day late on my bill payment because it was my understanding that Koodo setup pre-authorized bill payments for me when I switched to Koodo, just like how it’s competitors do so.Is this going to be affected on my credit report and will I be charged a fee for this or is there a buffer?

7 months ago

hkredchiliBeginner

asked in Purchases & Returns

ordered a sim card but yet received while billing cycle started

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

7 months ago

BhamptsBeginner

asked in Tips, Tricks & Troubleshooting

Imessage

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much

7 months ago

JLabrancheBeginner

asked in Other

Transferring a phone number

I need to transfer my Koodo number to my new bell account. Per Bell I need Koodo to unlock my Koodo number for this to be complete, however I canceled my koodo account yesterday and change SIM’s yesterday, so my old number is basically deactivated and Koodo new calling service makes it impossible to talk to a rep. Can I please schedule a call back to my Temporary Bell number?

7 months ago

DanielleMoBeginner

asked in Plans & Add-ons

International call charge Help

Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to, When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge. I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the problem but I can’t pay this if it beco

7 months ago

AndreGirardBeginner

asked in Plans & Add-ons

Unable to pick perk

As I can see, I’m not the only one but I am unable to pick a perk. The perk I want is rolover data. Thx

7 months ago

MJBaccountBeginner

asked in Prepaid

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

7 months ago

j123Beginner

asked in Tips, Tricks & Troubleshooting

forgot voicemail password

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY.

7 months ago

SamalamadingdongBeginner

asked in Tips, Tricks & Troubleshooting

voicemail

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

7 months ago

egeBeginner

asked in Tips, Tricks & Troubleshooting

Can't enable 5g near Vancouver

Hi, I just switched to a 5g plan last week but I am unable to switch from LTE to 5G on my iPhone 12 Pro. I checked the coverage map on Telus and nearly all of Vancouver is 5G covered, but even though trying from different places, I can’t get 5G to work. I’ve set it as always on as well.

7 months ago

NdgConnector

asked in Billing & Payments

Charged activation when i was told it was waived

How do I get my bill adjusted 3/4 of us have been charged the activation fee when we were told that it was waived.

7 months ago

shreejitBeginner

asked in Purchases & Returns

Can I trade my phone after paying remaining tab balance

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

7 months ago

Hayley WrightBeginner

asked in Billing & Payments

URGENT! Account Still Suspended After TopUp

I use prepaid and missed my top up by a couple days. My account shows “suspended”. I paid the balance last night and then got a message saying my service would be reinstated within 30 mins. After 30 mins, I still had no service. Now it’s been 24 hours. My payment has been processed and reflects in my now-zero balance again on my payment history, so how the heck do I get my phone to work?!I’ve restarted it just in case that was the issue but it’s still showing “suspended” when I log in. Thanks for your help!

7 months ago

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