Hi I have a problem with a charge so close to the boarder. (Canada and the US). Ive been charged for 2 days roaming which I didn't use my phone. Turned off everything I was suppose too. Was in and out of the US several times. Ive scheduled a call back several times since and for some reason I don't get a call back. Could be my area who knows. And the Koodo assist has been nothing but frustrating.
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What date was the charge?
What kind of usage (talk, text, or data) triggered your easy roam? Please use the article below to determine this.
Ya I’ve read it. I crossed and was charged July 1 and July 4. So I’d like to know why when while in the US between those dates there wasn’t any roaming charge. Can u tell me what I did to be charged?
In step 3, do you see any calls in your usage page on July 1 and July 4 that were not denoted as ER/VC?
In Step4, do you see in your usage any sent SMS or data used on July 1 and July 4?
Feel free to post a screenshot (blocking out any personal info) if you need help dissecting the Usage page on those dates
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