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2610 Topics

N
Nana777Beginner
asked in Plans & Add-ons

i paid off my tab long time ago, but i cant chnage to a lower cost plan?

I got a phone for my mom with my koodo account, and now I am stuck with the 50 dollar monthly plan.However I am not In Canada now and I don’t need to use the 50 dollar plan, I just need to keep my number for text message that’s all.so i paid off the tab and I had no tab, but it seems like I can’t change my plan, do I have to stick with this plan forever? is there a way to change the plan?

1
Sophia
11 months ago
J
Jade O'RileyBeginner
asked in Billing & Payments

HELP!! i can't get in to my account to pay my bill

HELP!! i can't get in to my account to pay my bill

1
Sophia
11 months ago
D
Dani_lBeginner
asked in Tips, Tricks & Troubleshooting

Potential New Customer

Hello - Im considering changing from Bell to Koodo and unsure if my phone is compatible. I bought it at Bell and it is an iPhone Xr. Would it work with a Koodo SIM Card?

1
Allan M
11 months ago
L
lesterg77Beginner
asked in Billing & Payments

easy roam charge

I was in the US on two different days during my last billing cycle.I live in a border town so I go across regularly.I didn’t use my phone while away and was charged $28 for Easy Roam!!!!!!!!!!Trying to get a hold of customer service is an absolute joke!HELP!

1
Allan M
11 months ago
L
lucid2Beginner
asked in Billing & Payments

Bill credit being applied to my account?

Hi,I recently upgraded my phone and phone plan, after seeing the phone I wanted (Pixel 7) was eligible for a bill credit (“up to" $182.50 I believe – I forget the exact amount). This was listed separately from a large ($300+) tab bonus that was also being offered.While completing the checkout process, I saw no more mention of this bill credit. Is a bill credit being applied to my account following this upgrade?Thank you!

1
Allan M
11 months ago
L
Laiken
asked in Other

Has anyone seen success after callback with the "7b1" calling and voicemail issue?

After purchasing the 360 day plan my voicemail and calling abilities have not been working on my phone. It’s leaving a message saying “7b1 your phone is not activated on the network.” Has anyone had success after speaking to a representative? I was on the phone for over an hour yesterday, and they said the issue would be fixed with the next day or 2.

2
L
11 months ago
W
WhatsGoingOnBeginner
asked in Purchases & Returns

Bill Credit "Up-To" Amount?

I'm looking at purchasing a new phone and the page says there is "up to $188 in bill credit" is this a guaranteed amount, or how will I know how much I actualy receive in credit?

1
Dinh
11 months ago
K
KIFBeginner
asked in Other

Email not receiving from text.

Hello,I was sending an email to mynumber@msg.koodomobile.com but i was not receiving it?I was using my company email to send it but i was not getting the text message, although i’ve tried it on my personal email which is a gmail and i’m receiving the email via text message. Thanks, 

1
D
11 months ago
T
TedjoBeginner
asked in Self Serve

Port notification text never came?

Port notification from previous provider never arrived. Should I just switch Sims now and hope it will work without the YES? seen others replies that they never got the text but the number ported anyways

1
D
11 months ago
M
Muse2MeBeginner
asked in Other

Koodo callback response requires a 1 response doesn't work

A month ago I received email from Koodo saying I had weak password (my password met spec I see in my account online). Tried logging on to my account found it locked. Tried logging in an hour later. Success but when I went into some functions got error message saying service not available. Used Koodo assist and after some crazy gymnastics got into callback mode. Received call back on my mobile phone and had no trouble reaching support. They would not confirm that the source of the email was from Koodo but hypothesized that someone was trying to access account and recommended password change. Did that.So today I get Koodo email asking if I want to reset my password. Figured here we go again. This time my account was not locked but again some services were not available. Used Koodo assist and got into callback mode. Got callback as scheduled on my mobile phone but this time the callback request for a number 1 response to connect with support, was not recognized. After another request for

1
Dinh
11 months ago
J
J3396815Beginner
asked in Tips, Tricks & Troubleshooting

I have UL US LD but cannot access a US number with Koodoo. I need help.

I just signed up with Koodo  and have UL US LD. I cannot access a US number. I talked with the local sales person, he tried my SIM card,,, changed a few settings, etc. with no luck. Previously, with Rogers,  I could access this number (1 667 770 1400). The number is a teleconference hub. I will have to cancel my Koodoo account if I cannot reach this number.     i  

4
J
11 months ago
D
droopy4096Beginner
asked in Plans & Add-ons

Stuck on old plan with no option to jump onto new $39/20Gb one

I’ve been with Koodo for a while now. My wife was offered an “upgrade” to 20Gb plan at lower pricepoint and I wasn’t. I’m stuck at old 8Gb plan with higher cost for no apparent reason - my wife and I set up our Koodo accounts about the same time, yet our plans are never in-sync. And this “only for new activations” is an insult to loyal customers. At least give us something comparable.I can order *new* SIM with new plan just fine it seems so I’m tempted to cancel my existing plan and force the issue that way, but then there’s an issue of phone number porting and canceling at the rigt time to not get dinged twice. Koodo - this should *not* be this annoying.

1
Sophia
11 months ago
K
Kwit7Beginner
asked in Billing & Payments

Incorrect Bill Amount

Hi,My bill should be $35 per month and my plan is showing as $40 now?Thanks,Krystle 

1
Dinh
11 months ago
O
OskarBeginner
asked in Billing & Payments

Cant pay bill

Hi guys,I spent my last year in Canada and had a Plan with koodo for that time. Because I already left I had to cancel my koodo Plan which worked perfectly fine. But why so ever there is still 2 CAD left I have to pay. But when I left Canada I also had to close my bank account which means I cant pay the bill right now because they only accept Canadian credit cards. Is there anything I can do to pay my last 2 CAD? Thanks in advance. Cheers, Oskar

1
Dinh
11 months ago
J
Joao NassifBeginner
asked in Billing & Payments

Pre-paid adding more cash

i am currently in brazil.  Firstly i had a montly plan with Kodo then i changed it to pre-paid now my pre paid has expired and i need to add more money in the pre-paid. but i am having trouble adding it 

4
Dinh
11 months ago
S
skippyBeginner
asked in Plans & Add-ons

Only 1 data plan option while trying to upgrade

I'm interested in upgrading both my phone and plan for either myself or my wife (same account, different subscribers), and whenever I try to see what plans are available, the only option that appears is the 50gb plan for $62(for tab plus, mid, and basic), or the pay per use $35 plan (tab basic). In the past I've seen atleast 3 or 4 options but for the last few weeks, while signed in, this is all I get to see. I've tried adding multiple different phones at different tab levels to my cart to see if that would provide other options, but it's always the same. Any thoughts? 

1
D
11 months ago
J
JoStanBeginner
asked in Self Serve

How to go back to old plan from seasonal hold?

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

2
R
11 months ago
S
Sweetness4723Beginner
asked in Billing & Payments

unknown long distance

I’m very upset.  Some one used my cell phone for a long distance phone call to the USA for 16 dollars. My phone number was obviously hacked as my phone is always by me and there is only my husband and I here.  He has his own phone and doesn’t use mine. The charge was for 16.00 to the USA.    P,ease remove that call off my bill. 

1
Mayumi
11 months ago
L
LeonDelhBeginner
asked in Tips, Tricks & Troubleshooting

No "Sim Card Manager" in my S21 FE settings.

Hello!I have Samsung S21 FE that I bought from Koodo a year ago and Koodo sim card.I trying to add eSim as a second mobile network of my country of origin (to receive some text messages), but I can not find “Sim Card Manager” option in my settings. Quick googling gives me an answer that it can be lock\hidden by the carrier. Is it possible to unhide?

4
L
11 months ago
N
NickggggBeginner
asked in Tips, Tricks & Troubleshooting

I just switched my phone from another carrier to Koodo, but I can't receive calls, and the messaging service is not working either. I am unable to receive or send messages. I hope this issue can be resolved as soon as possible.

I just switched my mobile service provider from Freedom to Koodo on the 16th of this month. However, until now, I can only make outgoing calls but cannot receive any calls. Any calls made to my number go directly to voicemail. My text messaging is also not working, so I cannot receive or send messages. This prevents me from using my online banking. I have tried using different phones and restarting, but these issues still persist.

1
M
11 months ago
T
T4MarieBeginner
asked in Tips, Tricks & Troubleshooting

Help -text messaging not working

I just switched to Koodo and cannot send or receive text messages on my galaxy A8 but I can send and receive calls

1
M
11 months ago
K
Katw1Beginner
asked in Billing & Payments

how to deactivate line?

I wanna deactivate one of the two numbers on my account so I'm not charged for the second one anymore 

1
M
11 months ago
C
CovegirlBeginner
asked in Tips, Tricks & Troubleshooting

unable to view calls

I have 4 lines on my account and I can only view calls on two of them. When I try I get a message that says this. 

5
R
11 months ago
N
newcomerBeginner
asked in Self Serve

Self Server Register

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

3
Bernard Koodo
11 months ago
M
mcgautreauOrganizer
asked in Self Serve

Replace a lost SIM card

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

1
M
11 months ago

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