I still need to pay my last bill, but “pay now” is grayed out. I guess this is because I canceled my phone number months ago, as I left Canada and am in a another country right now.
How can I pay my last bill successfully? Thank you!
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Userlevel 7
+4
I assumed you cancelled your plan within 90 days?
What was the amount that showed up in your final bill? Was it a positive or negative number?
Yes! Still within 90 days. It’s the final bill and the number is in negative.
Negative is the amount owed to you. If you have pre-authorized payment setup, it should be credited to that in 3-5 business days. If not, a cheque will be sent in 30-60 business days:
https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
Wow! I am definitely not expecting this. Thanks for telling me this!! If I start a pre-authorized setup right now, Can I still make it? My previous address no longer works, and I am not in Canada right now.
Wow! I am definitely not expecting this. Thanks for telling me this!! If I start a pre-authorized setup right now, Can I still make it? My previous address no longer works, and I am not in Canada right now.
it doesnt hurt, but likely setting pre-authorization right now is too late
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