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2625 Topics

N
ndhBeginner
asked in Billing & Payments

Koodo pre-authorized payment setup page never loads

The pre-authorization payment setup page for mobile phone bills is broken for me. The section of the page which clearly is supposed to be where you enter your credit card information never loads, instead showing: “The IP address of https://pay2.koodomobile.com/ cannot be resolved” or something similar. 

2
Flo Koodo
11 months ago
F
froggieBeginner
asked in Plans & Add-ons

I don't see the perk available that got me to join

I joined because of the Unlimited Long Distance perk.I just signed up and see the “perks” tab but I see no option for the Unlimited Long Distance.I get 1 free perk and that is the one I want but I am not offered it.

1
Flo Koodo
11 months ago
K
kcbusyBeginner
asked in Tips, Tricks & Troubleshooting

i have to turn on data to send mms

Yesterday I had a Telus sim and I could send and receive photos in my messages.  Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages.  What needs to be done so I don’t have to keep turning my data on and off?

5
Allan M
11 months ago
C
croixnivertBeginner
asked in Other

Reaching customer service (human being) from outside Canada

I lost my phone in Europe and need to make sure it is unusable. I suspended my phone number using Koodo Assist but read there that it made my phone unusable in North America. I need it to be unusable in Europe as well. Thank you very much. 

2
D
11 months ago
Kendra Kirai
Kendra KiraiBeginner
asked in Billing & Payments

There a way to change the name on the bill/account

As topic says, I’m looking for a way to change the name on the account. Events conspired to make ne need to sign up with a family member’s name on the bill (not not the credit card) and I’m hoping there’ll be a way I can fix that.   Koodo phoned at some point while I was trying to sign up, with my name on the bill, presumably to confirm that they were permitting me to do so, but they didn’t understand what the Koodo person on the phone was talking about and it sounded like a scam to them, so they declined, but I wasn’t aware so I just signed up with their name and it was too late to do anything by the time I found out.

7
Allan M
11 months ago
B
bluekodiakConnector
asked in Plans & Add-ons

Plan Change

I have been a long time customer with 4 phones, and would like to switch to the $39. plan but it is for new customers I think. I would like to get the best deal for me without having to switch providers.  I am very happy with the service but would like to get the best deal for being a good customer not for being new. Can I actually talk to someone on the phone to discuss this and resolve my issue. 

2
D
11 months ago
I
iviohsinBeginner
asked in Other

Porting a number when two lines active

Hi,I currently have two lines with koodo, one for me and one for my wife. I only wanted to port out my number and keep my wife’s account active with the monthly discount. Can anyone confirm that if i port my number out, my wife’s number will still be active and so will the account? Thanks!

2
D
11 months ago
JoanneM
JoanneMAmbassador
asked in Tips, Tricks & Troubleshooting

No Cell OR Home Phone Service!

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?

7
JoanneM
11 months ago
Scott Sears
Scott SearsOrganizer
asked in Prepaid

asking a qustion

who have best prepad service lucky or koodo plase comment 

5
R
11 months ago
J
JackiehunnakkoBeginner
asked in Billing & Payments

I received a "welcome to the USA" msg. Will be charged for Roaming?

I am currently in BC going to Vancouver Island, since I am near the USA I got a message saying welcome to the USA and that my phone is roaming. I really hope that I don’t get charged for roaming because I am NOT in the USA. Please help, thank you (:

2
J
11 months ago
L
laneyBeginner
asked in Tips, Tricks & Troubleshooting

My cellular data isn't working. I have data left and I'm just in the city normally

Hi Friends,One of my two cellular line’s data isn’t working since yesterday. The plan cycle resets on the 11th, and definitely data isn’t used it up Already restarted the phone and settings. When I’m at home, it connects to wifi and it works perfectly fine. What are some options to get support from koodo? (I’ve sent them a message on facebook per their group) Thanks! 

2
L
11 months ago
K
kirinleeBeginner
asked in Tips, Tricks & Troubleshooting

Block the call from China

I keep getting spam call from China with +86 country code phone number. However, the number keep changing so call control is not working. Is any way I can just block all call from China? 

5
Sophia
11 months ago
J
jbenningOrganizer
asked in Other

Can’t activate E-sim In Europe.. Please Help!!

I am trying to install an Airalo e-sim on my iPhone 11 and when I try to add it, I am seeing the following message:  “Your sim is not supported. The SIM in your old iPhone does not support eSIM transfer. Contact Koodo for assistance.”I need this to work urgently. My Carrier Lock settings says “No SIM restrictions” so I am very confused and frustrated.  Any help would be much appreciated! 

4
J
11 months ago
SAFOR3V3R
SAFOR3V3RBeginner
asked in Self Serve

Call control not working

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

2
SAFOR3V3R
11 months ago
C
chips456Connector
asked in Billing & Payments

billing

Why did I not receive a notification alert by email for my last bill, I am now faced with a late charge. I have been receiving the alerts since I switched to KOODO last summer.

6
C
11 months ago
R
rachelpBeginner
asked in Tips, Tricks & Troubleshooting

Can't receive text messages after switching to Koodo - iPhone

can’t receive any one-time verfication code e,g,  Amazon, CRA

2
R
11 months ago
K
KimstaBeginner
asked in Billing & Payments

Preauthorized payment declined by my financial insitution

I have used preauthorized debit from my personal bank account to pay my Koodo bill since day one with no issues.I recently changed the preauthorized debit to my company’s bank account (same bank as my personal account).According to my Koodo account, the preauthorized payment is enabled but I get emails from Koodo saying my bank has declined my preauthorized payment. I have been in contact with my bank and they claim there is nothing from their end preventing preauthorized payments from working.I’ve tried removing the preauthorized payment from my account and re-entering it (yes, all the banking details are correct), and it doesn’t work. I am able to make a payment from my bank to Koodo and I suppose if I have to I can set it up from my bank’s end, but I would rather do it from Koodo’s side to ensure the full amount is paid each month. Plus, it worked fine before, so I’m not sure what’s going on.Help! 

4
K
11 months ago
B
bluejays96Beginner
asked in Billing & Payments

overdue balance vs payment arrangement

Hi, I was just wondering, I got an extension on my overdue balance of $196.31 for May 29th but then I also got a payment arrangement for my outstanding balance of $264.35 for July 4th so do I still have to pay the overdue balance by may 29 or is everything due by July 4th

2
Mayumi
11 months ago
PDoyle
PDoyleBeginner
asked in Plans & Add-ons

Instant voicemail

I just changed phones and plans and suddenly all my voicemails are going to text as an audio file. I do not want this. I want to hear them through the voicemail part of my phone. My Husband is also getting this. He has a brain injury and does not use text at all. I found an article which tells me how to activate instant voice mail (which we did not do), looked through my add ons and it is not listed. How do I get rid of instant Voicemail?

4
PDoyle
11 months ago
L
LibbyreadsBeginner
asked in Other

Network connection dropped. No phone or mobile data

I am unable to make phone calls or use mobile data. My bills are paid up. I’ve restarted my phone several times.  

5
D
11 months ago
S
SsjenforcerBeginner
asked in Plans & Add-ons

koodo self serve isn't letting me pick a new phone plan without a tab

I saw Koodo has new offers for plans with higher data usage, however, it won't let me choose one that doesn't come with a tab and a new phone purchase.How do I shop for a new plan but get to keep my own phone I just bought last year?It doesn't make sense that Koodo won't even let me pick a new plan and keep my phone.

2
D
11 months ago
C
CarolatHomeConnector
asked in Self Serve

How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

5
C
11 months ago
R
Random -rip-Beginner
asked in Billing & Payments

dispute? how? how do I contact koodo to dispute charges??

Hello,I have been looking for contact information for Koodo. can someone here please help me. I travelled to the states and didn’t realize there are 2 “free” easy roam options. International and US that are not activated automatically for some reason… if its free, it should be enabled by default? would be a nice Quality of Life option for the customers… I hate these dirty tactics.anyway, I turned on Easy Roam US for the 1 day i needed the phone. I then turned Cell Data off as well as Data Roam, and they stayed off. but for each day I was in the States my account shows a 1min call each day for $14 charge each time. how is this possible? I made 1 call, 1 day and thats it… I didn’t make any of these other calls. I would like to talk to someone from Koodo about this.   :(

9
D
11 months ago
A
acecoConnector
asked in Tips, Tricks & Troubleshooting

old Nokia flip phone to new TCL flip phone

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today,  Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

6
A
11 months ago
A
Anna101Connector
asked in Tips, Tricks & Troubleshooting

unable to reach voicemail

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

7
A
11 months ago

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