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I received a suspicious email telling me my password does not meet our security standards and now I am locked out of my account. I need to speak to someone live however I am not available for a future callback. I need to speak to someone immediately. 

This email has been confirmed to be a legitimate one and you just need to head to the Koodo website and reset your password so that you can create a new one.

 

I need to speak with a live agent 

 

Any reason you can't set up a call back?

Call back is the only way to talk to a rep.

You can send a message through FB or Twitter, if you can't make/ receive calls. But, it's not  immediate reply neither.

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