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Maureen moBeginner

asked in Purchases & Returns

I need to apply tax exemption

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

7 months ago

Steve GillettBeginner

asked in Billing & Payments

how do i have someone contact me about transferring my phone and account to another person

please have someone contact

7 months ago

Chris MarkoBeginner

asked in Self Serve

Can't log in to Koodo Prepaid Self Serve or change password

Recently | damaged my SIM Card and purchased a new one and was surprised to discover that I couldn’t log into my Koodo Prepaid Self Serve with the password I am 100% sure I set for this particular account.Also, when attempting to change my password and following through with the copying over the 6 digit code sent to my phone , I complete all the input fields correctly and receive the error message stating “We cannot process your request at this time”. I only wish to change over my account to the new SIM Card I bought as I have been having intermittent problems with my current SIM due to a minor oversight on my part. I have the new card ready to go as soon as this login/change password issue can be resolved. Any help would be greatly appreciated!Regards,Chris

7 months ago

Emm1192Beginner

asked in Tips, Tricks & Troubleshooting

eSim when travelling

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated!

7 months ago

Bob ClementBeginner

asked in Tips, Tricks & Troubleshooting

New phone showing sos only

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

7 months ago

KorewoBeginner

asked in Plans & Add-ons

Only SMS and Call plan?

I want to change one of my phone plans to sms and call only, but the cheapest option that i can change to has internet and it costs 45$! Even more than what i pay now. Is there a plan that has only sms and calls and costs only 20-25$?

7 months ago

Keith KellerBeginner

asked in Billing & Payments

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

7 months ago

ReetBeginner

asked in Billing & Payments

bill

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

7 months ago

JennadBeginner

asked in Plans & Add-ons

Data ADD18

Hi, I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did? Please help:)

7 months ago

VandershayBeginner

asked in Other

Number transfer problem

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer

7 months ago

AliRayeBeginner

asked in Billing & Payments

roaming disabled on phone yet charged 2 days of easy roam

I was charged $28 for two days use of easy roam even though my phone has roaming disabled. Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred. I did not make or authorize that change. I am the sole user of this account. I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off???

7 months ago

Jennyesr.gerBeginner

asked in Billing & Payments

Receive refund

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that?

7 months ago

RockmanConnector

asked in Plans & Add-ons

LorettiBeginner

asked in Billing & Payments

International Roaming

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

7 months ago

QuoththeravenConnector

asked in Tips, Tricks & Troubleshooting

esim connected no service

ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?

7 months ago

IntrinizBeginner

asked in Billing & Payments

Billing issues

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to plan their money i

7 months ago

MollyG23Connector

asked in Tips, Tricks & Troubleshooting

kicking me off koodo network

My phone keeps getting kicked off kooko network. Bill is paid, bought new sim card. I did all the trouble shooting things.

7 months ago

paimonAdvisor

asked in Other

How do I activate a sim card?

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

7 months ago

MrBugmanBeginner

asked in Self Serve

texts to new bring your own phone are not coming through

I have a new SIM for use in a bring your own phone (pixel 3). Installed the card today and attempted to text my contacts. Texts send to other Koodo phones on my account go through fine. Texts sent to contacts on Rogers and SaskTel go through but when my contacts reply the texts go to someone who says they have my # assigned to them. (My contacts confirmed this with the other person). Calls from a landline also go to my phone. Has anyone heard of this/ have a fix?

7 months ago

JWongBeginner

asked in Billing & Payments

Dispute for Roaming

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use.

7 months ago

DavidOrganizer

asked in Billing & Payments

trading in iphone with tab bonus

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

7 months ago

dffdl3Beginner

asked in Billing & Payments

Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

7 months ago

Tao ZhuBeginner

asked in Billing & Payments

connection charge

When I opened my account, I was told that there was no connection charge, but unfortunately, I saw this charge in my bill. I also saw on the Internet that your online application does not have this fee, so why should I apply in the store? Please refund this connection charge to my account immediately.

7 months ago

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