My New iPhone 14 PRO Max was purchased in the US and does NOT have a physical SIM. I just signed up with Koodo today. I was told by the guy at the mobile store I was going to get an email from Koodo containing a SIM that I could just scan with my phone. Hasn’t happened. I went back to the store as I was told on the phone I needed to get a voucher from the store. The guy at the store said I should just set up my account on line and call again he did not have any voucher for me. HELP.
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The store should have an esim voucher for you to scan.
That’s really strange for a Koodo store to say that, because currently that is exactly how you get an esim from Koodo:
https://www.koodomobile.com/en/help/esim-and-esim-vouchers
You have to get a physical printout with a QR code, and scan that QR code with your phone to get it.
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