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3088 Topics

J
JLabrancheBeginner
asked in Other

Transferring a phone number

I need to transfer my Koodo number to my new bell account. Per Bell I need Koodo to unlock my Koodo number for this to be complete, however I canceled my koodo account yesterday and change SIM’s yesterday, so my old number is basically deactivated and Koodo new calling service makes it impossible to talk to a rep. Can I please schedule a call back to my Temporary Bell number?

1
G
7 months ago
D
DanielleMoBeginner
asked in Plans & Add-ons

International call charge Help

Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to,  When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge.  I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the problem but I can’t pay this if it beco

3
G
7 months ago
A
AndreGirardBeginner
asked in Plans & Add-ons

Unable to pick perk

As I can see, I’m not the only one but I am unable to pick a perk. The perk I want is rolover data. Thx

2
A
7 months ago
MJBaccount
MJBaccountBeginner
asked in Prepaid

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

2
MJBaccount
7 months ago
J
j123Beginner
asked in Tips, Tricks & Troubleshooting

forgot voicemail password

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY. 

1
Dinh
7 months ago
S
SamalamadingdongBeginner
asked in Tips, Tricks & Troubleshooting

voicemail

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

3
Dinh
7 months ago
E
egeBeginner
asked in Tips, Tricks & Troubleshooting

Can't enable 5g near Vancouver

Hi, I just switched to a 5g plan last week but I am unable to switch from LTE to 5G on my iPhone 12 Pro. I checked the coverage map on Telus and nearly all of Vancouver is 5G covered, but even though trying from different places, I can’t get 5G to work. I’ve set it as always on as well.

3
Dinh
7 months ago
N
NdgConnector
asked in Billing & Payments

Charged activation when i was told it was waived

How do I get my bill adjusted 3/4 of us have been charged the activation fee when we were told that it was waived.

7
D
7 months ago
S
shreejitBeginner
asked in Purchases & Returns

Can I trade my phone after paying remaining tab balance

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

1
Allan M
7 months ago
Hayley Wright
Hayley WrightBeginner
asked in Billing & Payments

URGENT! Account Still Suspended After TopUp

I use prepaid and missed my top up by a couple days. My account shows “suspended”. I paid the balance last night and then got a message saying my service would be reinstated within 30 mins. After 30 mins, I still had no service. Now it’s been 24 hours. My payment has been processed and reflects in my now-zero balance again on my payment history, so how the heck do I get my phone to work?!I’ve restarted it just in case that was the issue but it’s still showing “suspended” when I log in. Thanks for your help!

2
D
7 months ago
B
Barnsey2023Beginner
asked in Billing & Payments

paying tab bonus if moving to another carrier

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

1
R
7 months ago
M
Maureen moBeginner
asked in Purchases & Returns

I need to apply tax exemption

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

1
R
7 months ago
Steve Gillett
Steve GillettBeginner
asked in Billing & Payments

how do i have someone contact me about transferring my phone and account to another person

please have someone contact  

1
Mayumi
7 months ago
Chris Marko
Chris MarkoBeginner
asked in Self Serve

Can't log in to Koodo Prepaid Self Serve or change password

Recently | damaged my SIM Card and purchased a new one and was surprised to discover that I couldn’t log into my Koodo Prepaid Self Serve with the password I am 100% sure I set for this particular account.Also, when attempting to change my password and following through with the copying over the 6 digit code sent to my phone , I complete all the input fields correctly and receive the error message stating “We cannot process your request at this time”. I only wish to change over my account to the new SIM Card I bought as I have been having intermittent problems with my current SIM due to a minor oversight on my part. I have the new card ready to go as soon as this login/change password issue can be resolved. Any help would be greatly appreciated!Regards,Chris

1
Dinh
7 months ago
E
Emm1192Beginner
asked in Tips, Tricks & Troubleshooting

eSim when travelling

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated! 

1
Dinh
7 months ago
B
Bob ClementBeginner
asked in Tips, Tricks & Troubleshooting

New phone showing sos only

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

1
Mayumi
7 months ago
K
KorewoBeginner
asked in Plans & Add-ons

Only SMS and Call plan?

I want to change one of my phone plans to sms and call only, but the cheapest option that i can change to has internet and it costs 45$! Even more than what i pay now. Is there a plan that has only sms and calls and costs only 20-25$?

1
Mayumi
7 months ago
K
Keith KellerBeginner
asked in Billing & Payments

WhatsApp

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

3
K
7 months ago
R
ReetBeginner
asked in Billing & Payments

bill

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

3
Dinh
7 months ago
J
JennadBeginner
asked in Plans & Add-ons

Data ADD18

Hi, I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment  Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did? Please help:)  

1
Dinh
7 months ago
V
VandershayBeginner
asked in Other

Number transfer problem

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer 

1
Dinh
7 months ago
A
AliRayeBeginner
asked in Billing & Payments

roaming disabled on phone yet charged 2 days of easy roam

I was charged $28 for two days use of easy roam even though my phone has roaming disabled.  Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred.  I did not make or authorize that change. I am the sole user of this account.  I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off??? 

1
Dinh
7 months ago
J
Jennyesr.gerBeginner
asked in Billing & Payments

Receive refund

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that? 

1
Allan M
7 months ago
R
RockmanConnector
asked in Plans & Add-ons

unable to change plan after attempt to select perk failed

I logged into self serve and attempted to change my plan to the $50/month for 40GB plan with the data rollover (free) perk; but, when I attempted to select the free perk (rollover data) I received an error message telling me to try again. I have tried several times and am still unable to change my plan (because, I cannot select the rollover data perk without being redirected to the same error message).

7
Flo Koodo
7 months ago
S
Scott MorrisonBeginner
asked in Purchases & Returns

Selecting number for a new line

I  just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

3
M
7 months ago

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