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Question

DATA access


  • Advisor
  • 10 replies

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 

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2 replies

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  • Mobile Master
  • 29100 replies
  • July 31, 2023

Have you restarted your phone with the Koodo sim in your phone?

 

Does the APN settings look correct?

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone


  • Author
  • Advisor
  • 10 replies
  • August 2, 2023

Thanks, Dennis!