Skip to main content
Koodo Community
Community

I just ported my number over from Roger’s yesterday.

I’m an iPhone user.

I can’t send or receive texts to/from android users. 

I also can’t get a callback from Koodo.

Please help. I’ve tried every setting that I can think of. 
 

 

 

Did you get, and respond to the port authorization text on your Rogers SIM card before putting in the Koodo sim?

Did you get, and respond to the port authorization text on your Rogers SIM card before putting in the Koodo sim?

If you didn’t receive or confirm to the Rogers text, you may be stuck in no man’s land with only partial service. Contact Rogers to confirm that the port actually happened. They may require you to correctly reply to your security questions. Lived thru this issue with a port from Bell recently when the phone being cancelled was unavailable. Koodo account showed that all was good but only outgoing calls could be made.

https://support.apple.com/en-us/HT207006

 

Terms & Conditions
Koodo Community