Koodo Community
Question

DATA access

  • 31 July 2023
  • 2 replies
  • 63 views

Even when my setting for Cellular Use is on (network Selection says “Koodo”), I don’t get internet connection. WIFI connection is working, but I cannot use internet with Koodo data when I don’t have access to WIFI. This problem has started happening after I came back from another country. When I was outside of Canada, I used another SIM. 


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2 replies

Userlevel 7
Badge +4

Have you restarted your phone with the Koodo sim in your phone?

 

Does the APN settings look correct?

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Thanks, Dennis!