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Unanswered questions

3126 Topics

Dave w
Dave wBeginner
asked in Plans & Add-ons

Will Koodo be coming out with Canada/Usa cellphone plans?

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

15
G
8 months ago
B
BrigitteTBeginner
asked in Purchases & Returns

In person tech support

Hi: I’m thinking of ordering a new phone online from the Koodo website.  I’m an existing customer.  Need to know if it’s possible to go to the local Koodo store in my neighborhood to get help with getting the new phone set up properly and that data transferred from my old phone to the new one.  I’m not the most techno savvy person, so would like to have the help of an actual person.  Please let me know.  Thanks 

5
M
8 months ago
T
TwansenConnector
asked in Plans & Add-ons

Oustanding Order, can't add perks

Hi,Trying to change my plan and I get the following error message: “ Outstanding Order! There is currently an outstanding order in progress and it is blocking the AddOn selection.”I don’t have an outstanding order.Apparently I can select the plan without perks.How and when will this be fixed??Thanks in advance for your advise.Twan 

5
T
8 months ago
J
joeanneBeginner
asked in Other

galaxy tab

nevere received it from koodo was sent to a different postal code

1
Mayumi
8 months ago
A
Aaronb1987Beginner
asked in Tips, Tricks & Troubleshooting

need help wifi calling

Need help this is so frustrating can't talk to any one on getting my wifi calling to work and says my number not recognized for verification code 

1
Boa_Guy Koodo
8 months ago
A
AyseConnector
asked in Prepaid

Prepaid account suspended before 30 days and cannot receive verification code text- dead end loop :/

Hi,My Koodo prepaid account is activated on 25 July 2023, still has not been 30 days. Now 2 days ago it has been deactivated/suspended, I cannot receive SMS text, nor calls, the phone says “no service”.  I cannot top up my account because it requires a SMS text and I cannot receive the SMS text because my account is suspended! Making a loop here… Plz somebody help!

10
A
8 months ago
T
topgunBeginner
asked in Self Serve

My account turns out blank after login

There is nothing in my account after login. This is the account I have been using for more than 2 years. What’s going on?  When I click my profile, it never gets there:  I suspect that it could be related to the Telus identity service change or it could be they fired too many people so no one really did any quality check before roll out this kind of change.     

7
Bernard Koodo
8 months ago
V
vittoriopelosoBeginner
asked in Plans & Add-ons

Error - Can't Choose Perk since plan started. Any solutions?

I got a koodo plan over a month ago with the option to pick a perk. every time i chooses a perk (specifically Rollover Data) i get the following error: It looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat. It does this on all my devices including attempting it from a computer. I tried different browsers as well and still no luck. Any solution to this?

2
Flo Koodo
8 months ago
B
BuknbunBeginner
asked in Billing & Payments

changing credit card on pre-authorized payments

I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites! WHY is there no Live Chat option with Koodo?  I’m about ready to switch carrier!

2
Flo Koodo
8 months ago
Oviax Oviax
Oviax OviaxBeginner
asked in Prepaid

calling a non registered number

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

3
G
8 months ago
D
divertedConnector
asked in Tips, Tricks & Troubleshooting

blocking your own number

How do i block my number so it isn’t displayed on the phones i’m calling ?

5
D
8 months ago
MissK
MissKOrganizer
asked in Purchases & Returns

refurbished phone has non genuine parts

I received my refurbished phone from Koodo today and it’s showing me that the battery and display are non genuine parts.please advise on my options now as I assumed a big company like koodo would use genuine parts

3
Dinh
8 months ago
C
Can_Telecom_SuxOrganizer
asked in Purchases & Returns

Koodo won't proccess payment for my new phone

I have tried several times to purchase a new phone through your online system to save the connection fee but your system keeps failing for no describable reason. I have tried multiple credit cards but itjust keeps telling me “Oops something went wrong” and suggests I go to a store to pay the $60 connection fee.What am I supposed to do here?

8
Dinh
8 months ago
F
Fanny ChuBeginner
asked in Billing & Payments

Why Did My Monthly Charge Increase $10 Without Notice?

Koodo,Why did my monthly bill suddenly increase by $10 without notice.I have not changed plans recently and the last change I made was in response to a Koodo Text Message that increased my data WITHOUT ANY INCREASE in my monthly bill. It was a Koodo Special Offer to existing customers and I reviewed the plan terms before switching and there was NO reference to an increase in the future,If Koodo is now suggesting there was fine print some where then Koodo is trying to pull a fast one and if that’s the case then put my data back to the level I had before Koodo’s “Special Offer” and return my monthly charge to $50 per line. 

4
Bernard Koodo
8 months ago
L
lottieOrganizer
asked in Billing & Payments

easy roam charges removed but not the taxes?

The easy roam charges (mistake) were removed from my bill but the taxes were not. This topic has been covered in another post by me (with account history screenshot) but apparently no one can identify my account. I’m hoping this new post can rectify that.If not I’ll have to go through the schedule a callback option which I find tedious.

1
Mayumi
8 months ago
H
haleyjanvrinBeginner
asked in Self Serve

Changing rate plan after seasonal hold

I had my phone on seasonal hold for a few months, and now when I try to change my rate plan to reinstate my phone service on SelfServe, the only options available are over $60 and have 20+ GB of data, and it won’t let me choose a different plan without upgrading my phone (which I don’t want to do).Is there a way to get around this and get something similar to my old plan (under $40 for 3 GB of data) and avoid upgrading my phone? 

1
Mayumi
8 months ago
Geoff Peters
Geoff PetersBeginner
asked in Billing & Payments

koodo took my money

I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone

3
Sophia
8 months ago
Robert Veale
Robert VealeBeginner
asked in Other

i have no cel, data or texting as if yesterday. i cant even get a call from koodo to get help

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

1
Sophia
8 months ago
R
rs296Advisor
asked in Self Serve

I cant connect to voicemail

When i press voicemail on the phone screen the device says “Cannot Connect to Voicemail.  Call your service provider for assistance.”Could someone please reset my voicemail please. Thank you

9
R
8 months ago
2
2001eunhoBeginner
asked in Billing & Payments

Need to dispute a $12 charge I didn't know about which was sent to collections and affected my credit score

Hi,I am a former Koodo customer who used Koodo for about a couple years before switching to Rogers. I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance. I made a switch to Rogers with the same phone number I used from Koodo, and I have since been using the services from Rogers.Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion just to find out that Koodo sent a $12 charge to the collections.I would like to know more details about $12 fee since I did not receive any email regarding the charge and I would like to ask Koodo to request removal of this fee.Thanks,Eun Ho 

6
Darius Koodo
8 months ago
Leslie Johnson
Leslie JohnsonBeginner
asked in Billing & Payments

help

I need to speak to a representative. Can someone please call me, we are getting billed for an account that is no longer active. 604-966-6726

1
Sophia
8 months ago
S
Sar GonOrganizer
asked in Prepaid

Any otherr carriers with cheap US data roaming?

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead. 

6
BobTheElectrician
8 months ago
D
drikachavesBeginner
asked in Billing & Payments

Paid my bill through my bank but it's not showing up on self serve

I paid my bill on Aug 20 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option.I know the payments made through the bank take 3-5 days to be processed.My question is… Will Koodo accept my payment made before the due date? Will my credit score be affected?I’m really worried about it and don’t know what to do. The chatbot doesn’t look like it will help me figure that out.Here is what shows on my bank app.Here is the email I got on Aug 20 after payment. 

1
Allan M
8 months ago
G
Gerry KBeginner
asked in Billing & Payments

why no easy roam notification?

In these forums there are HUNDREDS of the same types of complaints and confusion about Easy Roam. People unknowingly trigger it and then pay $14 or $16 for a single text or for unknowingly roaming onto US data.  why can’t there be a pop-up notification that asks you: sending this text/dialing this number etc will trigger your $16 Easy Roam. Do you accept? yes/noThe current model is nothing more than a cash grab that only pisses off your existing customers. Please be better, Koodo. 

1
M
8 months ago
T
TymberBeginner
asked in Plans & Add-ons

Transferring Daughters Prepaid Account to my Postpaid Account

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

1
M
8 months ago

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