Koodo Community

- - Knowledge base
Updates
Ideas

Community
Search

Unanswered questions

3026 Topics

Recently active

Most views Most replies

slowjamBeginner

asked in Plans & Add-ons

PhoneQBeginner

asked in Purchases & Returns

Moto G 53 5G Compatibility

Network: 2G bands: GSM 850/900/1800/1900, 3G bands: HSDPA 850/900/1900/2100,4G LTE :1/2/3/4/5/7/8/34/38/39/40/41 5G bands: 1/5/8/28/41/78, HSPA 42.2/5.76 Mbps, LTE-A, 5GIs Moto G53 5G Bands compatible with Koodo?

8 months ago

aliceeahBeginner

asked in Other

About Certified Pre-Owned

My current phone, Android, is nearly dying and I can’t afford to get a brand new phone rn so I was looking through the Certified Pre-Owned phones available at the moment and I’m now considering switching to Apple since there are some “affordable” options. I have some questions though. Is it worth it getting a CPO iPhone here? Has anyone had any regrets with their purchase before? Can I pay off my tab balance in advance or would I be penalized for not going through with the 24 months payment plan? Would I need to pay the Tab Bonus if I do so, or is that only necessary if I cancel or upgrade? Any other advice on getting a CPO for the first time?Thanks!

9 months ago

I Know NothingBeginner

asked in Other

Help

I removed my SIM from the phone, tested the sim with a phone originally from another provider (which didn't work) and when I put the card back in it’s native phone, the phone didn’t recognize any sim was present

9 months ago

leungdaCoach

asked in Tips, Tricks & Troubleshooting

VoLTE doesn't work even enabled

HiI enabled on the phone and on the self serve portal. the VoLTE still doesn’t work. I have another provide on the same phone and it is working fine. See photo below.SIM1 - Koodo (not working)SIM2 - FIDO (working without any issue)

9 months ago

SymbiotefiveConnector

asked in Tips, Tricks & Troubleshooting

mms messages do not send or are received

I'm technically a new Koodo customer. Returning customer is more accurate. I was with Rogers previously I ran a phone called a red magic 6r which ended up breaking and being sent in for repair. Upon return the phone could once again access data and roaming but sending and receiving sms was broken. After switching phones to a Xiaomi blackshark 4 I could receive but still not send. Now that I am back on Koodo I am having both problems again unfortunately and I would like to fix them promptly. I can't group message, send or receive pictures or videos despite having an international sms plan which is pointless if I can't message the group chat I was planning on being in contact with. I have added screenshots of the apn I believe but I only seem to put one photo in from my end I'll post and try and edit the second screenshot in

9 months ago

JohnKGOrganizer

asked in Prepaid

Account deactivated after unsubscribing to Koodo's emails/newsletter

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

9 months ago

Thomas DanielAdvocate

asked in Tips, Tricks & Troubleshooting

Unlock older Koodo phone

I have an older Samsung Galaxy ACE GT-S5830D phone loecked to Koodo. My account has been cancelled by me and inactive for more than. How do I unlock my phone so that I can use it with another provider?

9 months ago

JohnnyboynelsonBeginner

asked in Tips, Tricks & Troubleshooting

Wallpaper disappears

I recently got a CPO iPhone 11 from the Koodo site. The problem is that my wallpaper keeps disappearing and I am left with a black background. The phone still works properly, and all of my apps are there.I have tried shutting off power, turning it back on. and my wallpaper comes back. A few minutes later the background just turns black again while I am using the phone. I performed the most recent software upgrade too.Any suggestions?

9 months ago

DugoutBeginner

asked in Plans & Add-ons

Data paused while in Germany

Why is my data paused on easy roam in Germany ?

9 months ago

Bob GagnonBeginner

asked in Tips, Tricks & Troubleshooting

Sonne 1 coup et ça raccroche !

Quel est le problème avec Koodo, ? Ca sonne un coup et ça raccroche !Plusieurs amis ont le même problème !Je commence à être tanné de ce bug !

9 months ago

Andrea LoweBeginner

asked in Self Serve

Help: Account unlinked & I didn’t authorize it

I got the below email at 1 am and I did not request for it to be done. When I log into self serve my account is no longer on there. Does anyone know why this happened? I have a callback scheduled for 8 am.Email from Koodo We’ve successfully unlinked the additional account from your current username. You can no longer access this account with your username. If you want to link another account, go here. If you didn’t request your additional account to be unlinked, go to koodo.com/chat and enter account users to schedule a callback.

9 months ago

Marie-SoleilBeginner

asked in Billing & Payments

balance koodo

J'ai terminé de payer mon téléphone à l'aide de la balance koodo. Sauf que ce mois ci il est quand même chargé le même montant sur ma facture, alors que ma balance affiche bien 0$. Pourquoi ? Et comment y remédier ?

9 months ago

Kaz112Connector

asked in Purchases & Returns

unable to puchase phone online

I’m trying to buy a phone online but everytime I do I get an error message:”This product isn't compatible with other items in your cart”my plan is $45 for 30G. I am a new customer, not even a month.

9 months ago

KfosBeginner

asked in Billing & Payments

stolen sim card

I'm currently out of the country and had my sim card in an old phone that I was using just for navigation. That phone has been stolen and I'd like to suspend the sim card but not blacklist my current phone that I'm still using that's associated with that sim card. I can't figure out how to do this online? The help chat tried to schedule a callback but I don't have access to a phone number where I'm traveling.

9 months ago

Bethany Scott-StaffordBeginner

asked in Self Serve

Help: Account unliked without authorization

Hi. So, my phone was unlinked without authorization. I cannot call, text, or use data. I was sent an email with a link to the callback site, and had a callback scheduled. However, since I cannot use the phone services, the callback did not happen. The callback link now takes me to the Koodo homepage. How do I link my account and restore my services?

9 months ago

jeroen89Beginner

asked in Plans & Add-ons

Renew current plan

Hi all, This is my current plan: 20 gb on 4g speed for 75 dollars. I have 0 GB left from this plan but a 5 gb promo has just started. I added 75 dollar as funds via 2 vouchers. How can i renew my current plan with it? Via change plan i could only find the 70 dollar plan with 3g and not with 4g or the 15 gb option..

9 months ago

Dharmendra MuthuBeginner

asked in Billing & Payments

Seasonal hold request

Hi, As I am travelling abroad, I want to execute a seasonal hold for 2 months period starting from 14-Jul-2023 to 10-Sep-2023. Any suggestions it could be done faster?Could you please help on this?Thanks.Dharmendra Muthu

9 months ago

spidersspiders1212Beginner

asked in Tips, Tricks & Troubleshooting

"eSIM manager" disabled on my S20 5G

eSIM is disabled on my phone, the option is not showing up. Please help me enable this.

9 months ago

SBryceBeginner

asked in Billing & Payments

Connection Fee

Koodo recently called and asked if I wanted to add another phone to my account. This was not something I actively sought out, but decided why not? I just got my first bill that includes the second phone and discovered I was charged a $50 connection fee. I am extremely upset about this as it was not mentioned in the call. I understand the beauty of self-serve to avoid connection fees and set up my original account myself. Koodo called ME to add services and I have to pay the connection fee?!?!?! Had I known, I would have declined and opted to add a second phone to my account at a later date - if at all. So now I have a massive bill I wasn't expecting and can't seem to find anywhere to address my dissatisfaction. (Although there would probably be a fee for that too 😡). I have been very happy with Koodo up until now. I feel like I was duped into paying the connection fee. Does anyone know how I can address this concern? Thanks!

9 months ago

MACCoach

asked in Other

“Dropped” Calls

iPhone 14 Pro w/ esim New client from Bell on 17-AprCallers keep not hearing me - “Are you there? Hello? I can’t hear you? Click - They hang up”This has been happening indoors, in a standard home in a room where I’m 3’ from a window. I’ve been running outside, which I don’t wish to do, to keep the call “up”. Now I’m starting to have the same issues while standing outside on my driveway. Naturally I can’t do this in the winter, nor do I want to do it EVER.I see so many similar issues - is this just the way it is now?!?!?!?!I moved from Bell to Koodo on 17-Apr and presume I’m under contract (my phone). Can I exit the contract to rejoin, GASP, Bell since I’ve only started with Koodo April 17th? Bell pricing wasn’t great but calls always worked.Phone service with these call issues is not acceptable in 2023.I’ve power cycled my phone.

9 months ago

Ved_KBeginner

asked in Billing & Payments

how do i contact customer service over email as i am abroad

I am currently abroad and was not aware of koodos roaming charges. I was charged $16 for switching off airplane mode for 5 seconds which I think is unfair and unjust. I would like to speak to someone for a refund but cannot do a callback due to being abroad and can’t source an email address or WhatsApp alternative.

9 months ago

NolanKBeginner

asked in Plans & Add-ons

When can I change plans after paying off my Tab balance?

I paid off the remaining outstanding in my Tab today in the hopes that I could change to plans that were not available due to the restrictions on the Tab. I am not seeing these options available yet.When will I be able to change to plans, particularly to cheaper ones, that were unavailable to me because of the Tab now that it is paid off? Will I have to wait a period of hours, days, or perhaps until the billing cycle goes through with the charge for payment of remaining Tab balance?Thank you!

9 months ago

Page 51 / 122

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community