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Question

CPO defective

  • 3 June 2023
  • 2 replies
  • 67 views

got a CPO iphone on Apr 2023, now I’m having issues with it. unable to call caller when not on speaker, tried restart and reset plus changing case/screen protector. i’m not sure if koodoo online still covers it for repair or returned if i didnt buy the device care, i checked through apple too, theres no apple care avail.


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2 replies

Userlevel 7
Badge +4

It seems to be strange. I wonder if it was a software issue. Anyway, regarding CPO device, you will have to visit a Telus store https://www.koodomobile.com/en/help/warranty-and-repair-policy

 

Userlevel 7
Badge +4

got a CPO iphone on Apr 2023, now I’m having issues with it. unable to call caller when not on speaker, tried restart and reset plus changing case/screen protector. i’m not sure if koodoo online still covers it for repair or returned if i didnt buy the device care, i checked through apple too, theres no apple care avail.

It would be better for you to go to your nearest Mobile Klinik location. There are two stores in Winnipeg, one in CF Polo Park and one in Kildonan Place.