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I have tried to reach a Koodo customer representative since yesterday. I scheduled a callback for several times. However, each time, after I pick up the callback phone, said “hello”, and pressed “1”, I was told that no choices was made. Then the phone was automatic hung up. What can I do to reach a customer representative?

It might be issue with the phone keypad or their call back system. Somehow it didn’t register your input. I recommend you try again with a different device.

Anyway, what was the question that you needed help with? you can ask here also

I tried a different device and had the same results.

I need help to close an account, which has not been used for years.

How can I get help?

I tried a different device and had the same results.

I need help to close an account, which has not been used for years.

How can I get help?

Since you are unable to schedule a callback, you can try to send a message on Facebook Messenger or Twitter to cancel your account. https://m.me/Koodo 

Ok. I am going to make a try. Hopeful, the issue will be resolved. Thanks for the advice.

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