Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?
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Userlevel 7
+4
When you mentioned you “registered”, you meant you created a selfserve account? When you signed into it now, can you see your Koodo number?
I moved my number from Bell to Koodo. Have a Koodo account # as well.
And yes I created a self serve account in a email that said "your almost there please register now" before I got the final email a day later, saying you can register my account when I thought I already did. Says it already found the email that I previously used to register. Can I change my email address to access it?
Yes I can see my number....in answer to your first question.
Userlevel 7
+4
Yes I can see my number....in answer to your first question.
If you can see your phone number as well as your usage and billing , your selfserve should be active and running. You don't have to do anything else.
Regarding the email change, you should be able to change your email with selfserve profile
I was trying to change my physical home address would not change it says it only changes in Self serve. I will try the email change.
Got a text yesterday from Koodo....I thought I had already registered day before. Only thing I can. not see is billing just started plan May 31. Thank you for the help,
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