Koodo Community
Question

Where is my Sim card and why am being charged for weeks before I even ordered

  • 22 June 2023
  • 4 replies
  • 35 views

yep, still waiting for a sim card that is being billed for a week before i even ordered! They ask me if I want a call back...lol…. ok ...with no sim card that may difficult 

 


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4 replies

Userlevel 7
Badge +4

What is your order number?

When did you submit your order?

Hi the order # is  HFO 35871487 placed on the 19th and it says the sim was shipped

charging me from the 14th… thanks for the reply

 

Userlevel 7
Badge +4

That doesnt sound right at all.

Can you can you login to your self serve and download your detailed pdf ebill and post a screenshot of pages 3 or 4 that shows your billing detail?

Make sure you cover any personal info