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Question

Koodo causes my credit score dramatically dropped

  • 19 June 2023
  • 4 replies
  • 222 views
H

I opened a new account with Koodo on Jun 6 (transferred from Bell to Koodo). Yesterday (June 18), I checked my credit score with TransUnion and saw that it was significantly dropped 95 points, from 718 to 623. The things is in the billing section in Self-Serve, the bill is not due unitl July 10 which I have more than 3 weeks ahead to pay my bill.

In my credit score report, I saw that I have an open account with Koodo with $0 limit. Why would my Koodo account on my credit report have a limit of $0 when I need to spend a certain amount for my monthly phone bill charges? I believe this causes credit bureau perceives that I am going way above my “limit” which doesn’t make sense. 

Please help!

 

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4 replies

D
Userlevel 7
Badge +4

What is your billing period?  When did you receive your first bill?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
H

My billing period is from June 14 - July 13. I received my first bill on June 15.

H

Also, I paid my first bill of $53.40 this morning (June 19).

D
Userlevel 7
Badge +4

The credit score issue is a tough one to resolve since those are automated systems.

-You can wait until next bill to see if the issue resolves it self

-You can file a dispute with TransUnion

-You can also request a callback via koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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