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I opened a new account with Koodo on Jun 6 (transferred from Bell to Koodo). Yesterday (June 18), I checked my credit score with TransUnion and saw that it was significantly dropped 95 points, from 718 to 623. The things is in the billing section in Self-Serve, the bill is not due unitl July 10 which I have more than 3 weeks ahead to pay my bill.

In my credit score report, I saw that I have an open account with Koodo with $0 limit. Why would my Koodo account on my credit report have a limit of $0 when I need to spend a certain amount for my monthly phone bill charges? I believe this causes credit bureau perceives that I am going way above my “limit” which doesn’t make sense. 

Please help!

 

What is your billing period?  When did you receive your first bill?

My billing period is from June 14 - July 13. I received my first bill on June 15.

Also, I paid my first bill of $53.40 this morning (June 19).

The credit score issue is a tough one to resolve since those are automated systems.

-You can wait until next bill to see if the issue resolves it self

-You can file a dispute with TransUnion

-You can also request a callback via koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

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