Hi. I made a big idiot mistake when I picked up a new phone upgrade - which is to say I inserted the provided SIM card directly to the slot without the tray. Bad case of skipping important steps.

It’s pretty snug in there, and so far the places I’ve reached out to have said the best they can do is try to pull it from the outside because of the way the phone model is made (Pixel 6a).  I don’t see that working.

I purchased the phone as an upgrade to my current one (also with Koodo). To be clear the old one works, it’s just sluggish with apps. 

That being the case: I’m not fully savvy on the upgrade process - theoretically, would my old phone be able to continue to function as my phone as-is, if the new one cannot be fixed? Or am I going to one day find out that my phone number has been “transferred” to a phone that hasn’t been properly activated?

Basically- if the phone number is going to stay indefinitely on the old device, I will have more time to try to find someone that could deal with a more complex repair job. If not, I’d love to know how long I have.