how long does it take to receive the new account number from Koodo in order to load our SIM card on
I set up everything with telus over the phone with a rep a week ago and we received our SIM cards and called Koodo and they said we needed a Koodo account number so just wondering how long that takes to come
+4Hi
You should have received an activation email to complete the registration for your self serve account using the steps here https://www.koodomobile.com/en/help/registering-self-serve
Did you receive the email?
hi...No I didnt and I have checked the junk, trash, texting info. …..nothing
so what you are saying is that I need to register for self serve account in order to get the account number and then I can implement my SIM cards that we received in the last few days?
so what you are saying is that I need to register for self serve account in order to get the account number and then I can implement my SIM cards that we received in the last few days?
You should have received a Customer Service Agreement in your email inbox once you have ordered your plans. The document will provide the account number, allowing you to register your Self-Serve account. The SIM cards will be activated by the time you receive them.
and who do I call if I dont receive the email in the next week>?????? Telus said they dont have any info on the account I am supposed to get
and who do I call if I dont receive the email in the next week>?????? Telus said they dont have any info on the account I am supposed to get
You should be contacting Koodo. I would suggest you to schedule a callback through Koodo Assist to speak with a rep for further assistance. https://Koo.do/Chat
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