Hi,
I have a Pixel 6 with 3 eSIMs: 2 unused, and 1 for Koodo (main carrier). I decided to buy an extra eSIM for an upcoming trip on Airalo, and when I attempted to download it the process failed. I rebooted the phone to see if it'd make any difference, but when it came back I did not have any mobile service anymore: the Koodo eSIM had been disabled.
When I try to reenable it, I see the message "Can't disable carrier - Something went wrong and your carrier could not be disabled".
I then thought that the problem might be with the other 2 unused eSIMs. When I try to erase them from the device, I get a generic error saying that it was impossible to do so.
I've already tried:
- Rebooting the device many times, including in Safe Mode
- Resetting the network/mobile
- Erasing all downloaded eSIMs (I get the same generic error)
- Talking to Google via chat/phone
I found a few references online saying that Pixel phones can only store 3 eSIMs max., but I could not find anyone experience the exact same problem I'm having. I'm really trying to avoid doing a factory reset.
Any ideas on what to try next?
Thanks in advance.
