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Question

Charged for easy roam 2 months in a row - need refund

  • 11 August 2023
  • 2 replies
  • 32 views
K

I was charged for easy roaming 2 months in a row, so $48 each month,  when I haven’t left the country since June. Can someone refund me please?

 

Thanks

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2 replies

G
Userlevel 7
Badge +4

I'll flag a rep to look into it and confirm for a credit.

For future reference, you can set your phone to manual network selection mode. Pick Koodo from the list that populates. Your phone will only attempt to connect to Koodo. I would also turn off data roaming in case you still somehow connect. Thst will lower the chance of getting a charge.

Flo Koodo
Userlevel 7
Badge +4

Hi @kavadi 

Upon checking, we couldn’t find any roaming charge on the pending bill. On the July bill, there are indeed 3  Easy Roam days triggered for usage made in an international destination, on June 22, 23 and 24.

The charges are for a call, data and messages. June bill indiicate usage in the same destination, more details are available on the PDF bill, that can be downloaded in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

 

 

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