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I went to Portugal with my family in July and my daughter was charged for easy roam but she never had her roaming on or used her data at all and I would like to know why 

This article helps guide you through how to see where the charges came from:

 

I don’t understand why easy roam was triggered when I had Wi-Fi and wasn’t using data

Did you check out the article I shared?

Was it from a text, phone call or data? If data, how much did it say was used?

I don’t understand why easy roam was triggered when I had Wi-Fi and wasn’t using data

Can you provide a screenshot of your bill with a detailed list of charges, so that we can further look into the cause that triggered the Easy Roam feature? Make sure to remove any personal details.

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