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Updating billing address isn't working

  • August 11, 2023
  • 4 replies
  • 84 views
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I’ve tried updating my billing address using self serve but it doesn’t seem to be saving. I can find the new address with Canada Post but saving it doesn’t seem to update my billing address. Any way to fix this without calling?

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    4 replies

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    • Dennis
    • Mobile Master
    • August 11, 2023

    Try clearing your browser's cache and see if that fixes things 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • StewartSG
    • Author
    • Beginner
    • August 11, 2023

    I tried that earlier but unfortunately it did not seem to help. 

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    • Goran
    • Mobile Master
    • August 11, 2023

    I’d suggest sending a PM to Koodo via FB Messenger or DM via Twitter/X as you’ll have to indicate the address you want. A rep will be able to assist with manually adjusting it .

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    • StewartSG
    • Author
    • Beginner
    • August 11, 2023

    Thanks, will give that a try.

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