I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone
koodo took my money
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Userlevel 7
+4
Did you stop auto top up? Then you won't get any further charges and the account will indeed disappear after 90 days.
Did you stop auto top up? Then you won't get any further charges and the account will indeed disappear after 90 days.
Yes I stopped it but I didn't realize it was on until the money came out and all the koodo numbers I phoned was no help
Userlevel 7
+4
Right, once the line gets renewed, unfortunately Koodo doesn’t offer any refunds.
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