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Question

Paid my bill through my bank but it's not showing up on self serve

  • 22 August 2023
  • 1 reply
  • 93 views

I paid my bill on Aug 20 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option.

I know the payments made through the bank take 3-5 days to be processed.

My question is… Will Koodo accept my payment made before the due date? Will my credit score be affected?

I’m really worried about it and don’t know what to do. The chatbot doesn’t look like it will help me figure that out.

Here is what shows on my bank app.
Here is the email I got on Aug 20 after payment.

 


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1 reply

Userlevel 7
Badge +4

Your account isn’t considered to be paid until the payment has been received by Koodo (in the 3-5 business days in your case).

If your payment appears after your due date, then it would be considered late.

All depends on when the payment ends up being processed and when your due date is.