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2133 Topics
O
Oscar2020Beginner
asked in Tips, Tricks & Troubleshooting
How to enable koodo promotion texts

A little while ago I replied to Koodo text message to “STOP” sending me promotional texts.How do I enable this feature again to get Koodo Promo texts again.

4002
Flo Koodo
1 year ago
K
Kin KongConnector
asked in Plans & Add-ons
Can't connect to Koodo

I just received the SIM and I insert to the phone. It said SOS only. please help to reconnect my SIM. Thanks!Solved by using another new SIM card and changed SIM number

1284
K
1 year ago
O
Ostrich23Beginner
asked in Purchases & Returns
I would like to upgrade my current phone and plan

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

4102
O
1 year ago
P
Pb56789Beginner
asked in Plans & Add-ons
Should I sign up to Easy Roam to use Google Maps?

I am abroad and used data for Google maps. I see that the charge is $5/mb, so I'm wondering if I should now sign up for easy oam. If I sign up now, will I still have to pay $5/mb for the data I've already used today? 

1282
R
1 year ago
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burnt toastConnector
asked in Billing & Payments
How do Easy Roam charges work?

Hi there, I was travelling in mexico for a month and used an e-sim while away. I had my roaming cellular data turned off,  and had the e-sim as my primary, but kept my phone number active as I still wanted to receive texts and incoming calls. From what I had read online I would only have the easy roam turned on when data was used and since I had turned this off, I assumed I would not get charged the $15 per day. Here is where I’m not clear what I did wrong. I received a 1 min phone call that I answered while away. (it was a restaurant confirming a reservation). When I got my bill, that call some how triggered the easy roam and I was charged the $15.  I was under the assumption that this charge would have come through as a pay-per use . Can you provide assistance as to what I did incorrectly, and what I need to do so that this doesn’t happen again. My hunch is that I should remove the easy roam, but perhaps there are other options.  Thank you! 

2534
G
1 year ago
D
DiaMoBeginner
asked in Tips, Tricks & Troubleshooting
Public Mobile Sim Card for Koodo?

I bought a reconditioned iPhone, it came with 2 Public Mobile SIM cards.  Can these be used with my Koodo plan?

2293
Sophia
1 year ago
M
McIntosh23Beginner
asked in Tips, Tricks & Troubleshooting
home Phone

my home phone is ringing and has lots of service. But will not connect when I hit TALK on the phone. Changed phones and reset home device. Every time the phone just keeps ringing and my phone will not pick up?

4413
M
1 year ago
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DreambuilderBeginner
asked in Billing & Payments
Why am I getting Welcome to US messages and how do I stop it?

Got text says I'm roaming in the US and the charges. I'm not in the US. Why am I getting this and how do I stop it?

1651
R
1 year ago
D
DionLouisOrganizer
asked in Billing & Payments
Charged reconnection fee.

Paid bill April 4th, was received by Koodo April 4th and yet was still charged reconnection fee. (New cycle started April 5th).

19713
R
1 year ago
S
steelwrk1 .Beginner
asked in Plans & Add-ons
We are now retired snowbirds again after Covid & Looking for US AND Canadian provider, data AND cell

So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were.  I have very much enjoyed my years with Koodo , is it time to switch?TksPete

16547
A
1 year ago
M
MitchregisConnector
asked in Plans & Add-ons
Am I losing my Add-On if i buy a phone on a tab?

Currently have a $50 12gb plan with a $3 25gb add on.I received a promotion where if I want a new phone Koodo will waive the rest of my tab. Went for a CPO iPhone 12 pro max on tab basic, which my plan was eligible for. However on the checkout screen it doesn't show my add-on anywhere.Anyone know if I would be sacrificing my $3 25gb add on if I commit to this phone and tab? It's really unclear.

1338
Bernard Koodo
1 year ago
M
mobilepl4nBeginner
asked in Billing & Payments
Why was I charged for long-distance calls?

I am located in Toronto and my partner is located in Greenstone, ON for work.Both of our phone plans are with Koodo and we both have Canada-wide minutes on our plans. However, my partner was charged for long-distance calls. What is going on?

1794
Bernard Koodo
1 year ago
A
artemitsmeOrganizer
asked in Billing & Payments
Wrong charges

Hello! I got a bill of 69 $ instead of 50 $. I was connected to Koodo on April 4th on a plan 50 $ for 25 Gb. How this bill can be fixed? 

821
Sophia
1 year ago
G
GlaforestBeginner
asked in Plans & Add-ons
Email with Easy Roam

While using Easy roam on a trip, will I have access to send/receive email ?

822
R
1 year ago
N
NathanRockstar
asked in Other
sending long sms

Hello. I can't send long sms messages,  but I can receive them. Short ones send out without issue but after a certain length they just sit and sit and won't send. Is there a network issue? I've tried restarting my phone and checking for updates

47316
R
1 year ago
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Lisa D.Advocate
asked in Plans & Add-ons
What happens to picture messaging if data runs out?

I currently have no data and pay for the data block so I can use picture messaging. If I switch to the current deal (which is the same price as my plan plus the data block) that includes 2 GB of data and remove my data block, will I still be able to send and receive picture messages if I run out of data? I have no idea how far the 2 GB will go at this point. I don’t want any extra charges if I go over the 2 GB.Also any hints as to how to manage the data, so that I don’t use it much when I’m off wifi, would be super appreciated!

25313
L
1 year ago
M
MsMaggieBeginner
asked in Purchases & Returns
tab promotion

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

914
Boa_Guy Koodo
1 year ago
A
AndrewAdvocate
asked in Plans & Add-ons
traveling in Europe - roaming

HI, i’m a bit confused by Koodo’s easy roam. I’m traveling to eastern Europe. I will be in a few countries over 3 weeks. Is easy roam pay per use with a maximum of $16/ day? Does this cover texting, data, phone calls? Thanks

10074
D
1 year ago
M
MACCoach
asked in Billing & Payments
Equipment Exchange $10.00 Fee - New Customer - 1st Bill

On my 1st bill I have the following charge “Equipment Exchange $10.00”. It’s lodged under “Monthly Charges” I haven’t a clue what this is for. Anyone know why I’m being charged this?

33511
Bernard Koodo
1 year ago
C
coffeepleaseAdvisor
asked in Purchases & Returns
Can i get a new phone but do not plan to use right away?

I’ve been using koodo for over 4 years and plan to get a new phone but do not intend to switch to a new phone right away. I understand if i don’t want to be charged for breaking the contract i have to be with them for 2 years, correct?

5674
Allan M
1 year ago
C
coensmom25Beginner
asked in Plans & Add-ons
Why pay for the protection plan at all? $180 down the tubes.

If I pay $15.00 a month for complete care protection why do I have to pay $250 for replacement, when I can upgrade my phone if I pay my tab of $120. And why is it considered an upgrade to get the exact same phone but a different colour, therefore making the cost $400 should I have another accident in the future? And why am I penalized for the "upgrade" because the maufacturer doesn't have my exact phone? 

641
G
1 year ago
D
dissapointedcustomerBeginner
asked in Other
No international support available

So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level? 

4959
Dinh
1 year ago
Kelly-Anne MacNeil
Kelly-Anne MacNeilConnector
asked in Billing & Payments
Accidentally hit "Pay Tab Balance" button

Hey there, While trying to pay my bill, I hit the "pay tab balance" button. Can I reverse this? Please help!  

1897
Flo Koodo
1 year ago
E
edgaralbertBeginner
asked in Billing & Payments
Roaming on 2 bills! Why?

have been charged for easy roam for the month of mar/23 when easy roam was cancelled around 1st of march. How do I contact someone to get a credit so I can pay my bill??

1084
Chris Koodo
1 year ago
K
kedaRynsarKBeginner
asked in Billing & Payments
Koodo assist Callback call while travelling

Hello, I have a wrong Roaming charge in my current bill and Koodo assist is offering a Callback to discuss the issue. Will I be charged a roaming fee for the Callback call if I am still travelling? Or is there any other way how to connect with Kood customer care?

5633
R
1 year ago

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