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self serve customer that changed plan and charged in full for old and new plan

  • July 29, 2023
  • 2 replies
  • 304 views
B

Hi All - 

I am a self-serve prepaid customer (with a bring my own device plan) and had just been charged my monthly amount on my credit card.  Three days after making this full payment, Koodo offered a time limited service upgrade.  I chose to do the upgrade and when I did, I was charged the full amount, even though I had just paid for the full amount of my old services.  This happened a couple of months ago and there has been no prorated refund under my previous plan.  Please tell me there is some way to get a refund after being charged full price after only using 3 days out of the month. 

Thanks. 

Best answer by Dinh

If you are a prepaid customer, once you changed your plan (or renew) you lost all minutes and data in the old plan. As prepaid service are non refundable, there was no partial refund. 

 

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    2 replies

    Dinh
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    • Dinh
    • Mobile Master
    • Answer
    • July 29, 2023

    If you are a prepaid customer, once you changed your plan (or renew) you lost all minutes and data in the old plan. As prepaid service are non refundable, there was no partial refund. 

     

    A Koodo customer, opinions are my own.
    B
    • Bella Gracie
    • Author
    • Connector
    • July 29, 2023

    That sucks!  Oh well.  Thanks for your quick reply!

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