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Hi All - 

I am a self-serve prepaid customer (with a bring my own device plan) and had just been charged my monthly amount on my credit card.  Three days after making this full payment, Koodo offered a time limited service upgrade.  I chose to do the upgrade and when I did, I was charged the full amount, even though I had just paid for the full amount of my old services.  This happened a couple of months ago and there has been no prorated refund under my previous plan.  Please tell me there is some way to get a refund after being charged full price after only using 3 days out of the month. 

Thanks. 

If you are a prepaid customer, once you changed your plan (or renew) you lost all minutes and data in the old plan. As prepaid service are non refundable, there was no partial refund. 

 

That sucks!  Oh well.  Thanks for your quick reply!

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