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As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios 

Is Koodo internet available at Cherry Valley, Ontario?

I would like to unlock a Galaxy Grand to give to a youngster, but unfortunately I'm not a Koodo customer. 

Hi, I switched from koodo to telus a couple months ago and didn’t realize that my voicemail didn’t switch over, is there a way to recover it? It meant a lot to me

on https://www.koodomobile.com/en/help/call-forwarding?search_api_views_article_search_fulltext=Call%20forwardingthe following seems contradicting:Note: Only the ‘Call Forwarding unreachable’ feature can be used on Prepaid.Call Forwarding typeDescriptionActivation codeDeactivation codeCall Forwarding unconditional Note: Prepaid accounts don't have this functionalityForwards all incoming calls to another number*21*#21#First how can Only a call forwarding be used on a prepaid account and at the same time Prepaid accounts don’t have this functionality?  Begs the question is there call forwarding on a prepaid account?Secondly, if there is call forwarding on a prepaid account can you confirm the monthly. charges are $3.00 plus $0.60 per minute for each call forwarding, plus can you confirm if the one minute is actually. for 60 seconds used or is it for any number of seconds 60 and below? So if the call is 19 second the charge is $0.60 or is it $0.60/60*19 or $0.19 for a 19 sec call?  Then a

Hi there, I am abroad and am not receiving MFA texts. I am on iOS, I made sure my data roaming is on on my Koodo account (and I had an email confirmation about it) and is toggled on on my iPhone, my wifi calling is on, I've got network coverage here (got bars) but no still no incoming texts. I checked to make sure the numbers were no blocked and that my text inbox is in capacity to receive texts. I did other 101 troubleshooting too (airplane mode on/off, restarted my phone, I know for a fact that local network is not blocking texts because I visited here before but used to be on Bell then). I am out of ideas as to why I am not getting any incoming texts anymore, really need that 2 step MFA on. I called my bank for a 1 time permission but wanted to connect with Koodo customer service and see what’s up, maybe something with my account. Thank you!

I have two problems: Some incoming calls to my iPhone go directly to voicemail.  Apple Help tells me it has nothing to with my phone settings and that I should contact Koodo.  I tried everything recommended on the website, including resetting my phone to factory settings. I then arranged for a “scheduled callback”. A Koodo rep called me back 3 times at the scheduled time but unfortunately they all went DIRECTLY TO VOICEMAIL!How do I solve #1 without speaking to a rep?if I have to speak to a rep, how do I contact one?

Lost my iPhone and replaced with a new one and new SIM. When I try to access my voicemail using the icon on the phone screen I get “Error performing request, Unknown error” When I call my own number I get the voicemail prompts. From reading the other reports in the forum I need a CSR to reset my voicemail, so can a CSR please help do that.

In the process of trying to get Volte enabled on my phone I dialed *#*#4636#*#*. Then selected Phone Info and IMS Service Status.IMS Status shows  "IMS registration: Not registered". A little googling says that is not good.I’ve tried turning my phone on/off, airplane mode on/off, remove/reinstall SIM.How do I fix this? FYI my SIM card is more than 5 years old if that matters.

Yesterday I received a call from Koodo saying that my phone will not be compatible in the coming months and that I need to replace my current phone with a new one. My phone is a 4G LTE One Plus 7 Pro modelIs Koodo migrating to 5G only? Kindly advise! 

Hello. when I try to access the feature Call control on x3 different browser and on my smartphone via Wifi and LTE, I get a couple of briefs flashes of it trying to open and get this:  Looks like something went wrong. Please Try Again... I have tried to remove and  to add it back this was 3 days ago without success.. I would like to add it back asap.Thank You 

Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?

Saw a brand new unlocked S23 Ultra from walmart, was wondering if it can utilise the 5G network or will it be limited to 4G and LTE?

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine. 

Phone was stolen. I deactivated my phone in the self serve. It makes my device (phone) non usable in north america. Does that also prevent the sim card content from being accessed?

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months. 

I signed up with koodo sept 14th of 2020, my tab has been paid off for a year but my bill has never changed.Why would that be? 

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

Hi,My SIM card just stopped working yesterday. I have tried to restart my phone and check the network settings on my phone, neither of those things fixed the issue. I also tried inserting the SIM into another phone, that also did not work. It just says emergency calls only and shows no bars. I had a schedule call with a customer service rep, they said they’d make a ticket and the technical team would look into the issue and call me back.I gave my home phone number to call, but if I step out of the house when they call, could they email me or something?

To whom may concern,I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

I’ve tried several times to simply update the new expiry date on my credit card and/or whole card.It keeps erring out to ‘Oops! Something went wrong - try again later’. How long do I have to keep trying “later”, later as in every day.I tried to communicate with the binary bit byter (AKA Artificial something, certainly NOT Intelligence). But it just wants to put ads about upgrading.  :(I have already seen dozens of the how-to, but doesn’t say how-to fix ‘Try again later’.I have a self-serve pre-paid account. Thanks~v   

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data!  so my question is how could I change to THAT plan?? Is it for only new customers??  

I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?