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Recover voicemail after switching carriers


Hi, I switched from koodo to telus a couple months ago and didn’t realize that my voicemail didn’t switch over, is there a way to recover it? It meant a lot to me

Best answer by Dinh

Hi

Once you switched a carrier, your voicemail was reset. Old voicemail would be lost by now.

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Dinh
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  • Mobile Master
  • October 15, 2023

Hi

Once you switched a carrier, your voicemail was reset. Old voicemail would be lost by now.


  • Beginner
  • October 15, 2023

Even when switching from koodo to telus? And it’s not stored anywhere? That’s so disappointing


Dinh
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  • Mobile Master
  • October 15, 2023
cyan wrote:

Even when switching from koodo to telus? And it’s not stored anywhere? That’s so disappointing

Telus and Koodo belong to the same company but their accounts are independently controlled. A move from one to anther is considered a normal carrier switch.


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  • Mobile Master
  • October 16, 2023

It would be highly unlikely if you switched out recently.  Even more unlikely if it was a couple of months ago (assuming under 90 days). As voicemails are only saved for 10 days normally for existing customers

https://www.koodomobile.com/en/help/voicemail