Yesterday I received a call from Koodo saying that my phone will not be compatible in the coming months and that I need to replace my current phone with a new one. My phone is a 4G LTE One Plus 7 Pro model
Is Koodo migrating to 5G only?
Kindly advise!
Best answer by Preet31
View originalKoodo is not migrating to 5G only.
Koodo and Telus have not even sunset 3G yet, which is stated for after 2025.
What province are you in? Did they say why your phone wont be compatible?
I am in British Columbia. The customer care representative told me that they are offering a new compatible phone with my current plan for free. I felt like its a fraud call but I was not sure. Anyways I cut the call after telling the representative to send me a text about this update and then I will look into it.
Definitely sounds fishy to me. I have heard nothing about phone compatibility issues with those being able to use the network right now in BC with their current phones.
The Oneplus 7 has LTE. It will be many years longer before it becomes no longer usable. What was the number that called you? We could flag a rep to see if they can confirm you had a call out as well.
Okay so the number from which I received the call was +1-866-369-9826 and the customer care person’s name was Patricia.
I've flagged a rep to confirm
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Hi
We have just checked and can confirm that it was a legit Koodo call from one of the sales rep agents.
Apologies for the misunderstanding, you should be able to continue using your phone on the 4G LTE network, we will forward feedback to our sales team.
Thank you for the information and quick revert!
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