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Scheduled callbacks going directly to Voicemail

V

I have two problems:

  1.  Some incoming calls to my iPhone go directly to voicemail.  Apple Help tells me it has nothing to with my phone settings and that I should contact Koodo.  I tried everything recommended on the website, including resetting my phone to factory settings. I then arranged for a “scheduled callback”. 
  1. A Koodo rep called me back 3 times at the scheduled time but unfortunately they all went DIRECTLY TO VOICEMAIL!

How do I solve #1 without speaking to a rep?

if I have to speak to a rep, how do I contact one?

Best answer by vfay

I finally reached a rep who found the solution. I had the “Do not disturb “ function set to 11PM - 7AM” and although all the problems occurred outside of those hours, turning it off completely seems to have resolved the issue. 

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    • Goran
    • Mobile Master
    • October 11, 2023

    You could check your blocked numbers list to confirm if Koodo’s number is in the list.

    V
    • vfay
    • Rockstar
    • October 11, 2023

    Apple Help checked all the possible issues related to the settings on the phone.  I can confirm that the Koodo number is not blocked, it is in my Contacts and is a Favourite. 

    G
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    • Goran
    • Mobile Master
    • October 11, 2023

    Is this the only number that goes straight to voicemail?

    V
    • vfay
    • Rockstar
    • October 12, 2023

    No, there are at least 2 other numbers, which is why I was trying to get help. Same situation: in my contacts, favourites, not blocked. 

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • October 12, 2023
    vfay wrote:

    No, there are at least 2 other numbers, which is why I was trying to get help. Same situation: in my contacts, favourites, not blocked. 

    Which phone are you using? have you turned on any “focus mode” or special mode of your device? Can you add the call back number (1-866-995-6636 ) to your contact list?

    By the way, as you are here, what was the issue that you need to call Koodo? you can ask here. Someone might know the answer

    A Koodo customer, opinions are my own.
    V
    • vfay
    • Rockstar
    • October 12, 2023

    All the details are in my original post and reply to Goran. 

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • October 12, 2023
    vfay wrote:

    All the details are in my original post and reply to Goran. 

    Oh, my apologies! Was focusing on the issue of callback and mistakenly thought you wrote about the same issue.

    I didn't see you mention about the iPhone model though? Was it running iOS 17? How about your signal reception in your area? Is outgoing text, calls working normally?

    When you reset the phone to it's default factory settings, did you restore to the same backup? Have you tried to reset it without restoring from the backup?

    A Koodo customer, opinions are my own.
    V
    • vfay
    • Rockstar
    • October 14, 2023

    I finally reached a rep who found the solution. I had the “Do not disturb “ function set to 11PM - 7AM” and although all the problems occurred outside of those hours, turning it off completely seems to have resolved the issue. 

    Flo Koodo
    1 person likes this
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      Flo Koodo
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