On 5G plans you can get up to 250Mbps. It doesn’t necessarily mean that you will see consistent speeds of 250Mbps though.

I understand that but in a place with full bars on 5G you’d expect at least a decent rate of speed, sometimes I feel loading pages on google take a while still and YouTube videos sometimes pausing to buffer. 

Which phone are you using? Have you reset network settings of the phone after the plan change? 

I recently switched to a 5g plan as well. There was a significant speed increase compared to my normal 4G and the ping time was also shorter (better response time from the web page)

How many seconds are we talking here? If you're getting 80mbps, it should load within a second.

Hello Dinh,

I am using a iPhone 12 Pro, time wise I want to say it takes about 10-15 seconds to load the web page sometime even more where I have to refresh the page again for it load. 

I have reset all network settings and took out the sim and put back in but still not able to break 75-80mbps and have troubles with loading web pages at times. 
 

There must be sudden loss of signal strength, as the average mobile webpage in 2023 is 2-3MB. Does this happen regardless of where you are, or only in certain areas? Do you happen to have another phone available or someone you could swap sims with to see if it follows? 

Hello Goran,

 It happens anywhere I am especially when at home and at work, I’ve tried the sim in my wife’s phone as well and it was the same. She’s also with Koodo but has a newer phone a iPhone 14 and seems like her phone has better signal and faster speed when loading normal things. ( Google search, YouTube, )

She has the exact same plan as me and I don’t recall ever changing her sim in however long we’ve been with Koodo.  Has been about 8 years we’ve been with Koodo and in that time I did get a new sim maybe around year 4 or 5 because I had lost my phone and got a replacement. 
 

When you loaded a webpage, loading time also depends on the website server. It wasn’t a true indicator of your phone speed at that moment.

I suggest visiting a “high-traffic” area like downtown and verifying if the 5G logo appears on your phone. If it does, it shows that your phone has been set up correctly.

Regarding the iPhone models and 5G, the iPhone 12 was the first iPhone to support 5G. The iPhone 14,  two generations newer, is expected to have an improved 5G antenna and configuration.

As well, I assumed you updated your iphone to the latest iOS?

 Hello just wanting to give an update, I used my phone downtown Calgary yes I was able to get full bars of 5g service but I did still find that using the internet it was slow?

Also I have just come back from a trip to Toronto and the GTA, normal busy area I’ve had only 2-3 bars of 5g on LTE I am 3-4. I’m thinking maybe it’s just my phone now it is getting dated? It’s a 12 pro but still in awesome condition I’ve used it for coming up to 3 years in February 2024. 

So when you say it was the same in your wife's iPhone 14, you still had similar issues? But her Sim card in her iPhone is fine?

Back in Calgary yes in our area of where we live my wife’s phone is not the best signal wise or if using phone data, I’m assuming we don’t have the best 5g coverage there. 

5G requires a much stronger tower signal than 4G since the range is much more limited. All providers play a little fast and loose on their coverage maps. 5G towers are still relatively rare outside of concentrated urban areas, but things are slowly getting better.

YMMV despending on where you are.