Lost my iPhone and replaced with a new one and new SIM.
When I try to access my voicemail using the icon on the phone screen I get “Error performing request, Unknown error”
When I call my own number I get the voicemail prompts.
From reading the other reports in the forum I need a CSR to reset my voicemail, so can a CSR please help do that.
Best answer by MC Hammered
I don’t know what
I’ll flag a rep to see if they can do it from here. Otherwise they’ll advise you, if necessary, to use Koodo Assist to schedule a callback to reset it.
+4If you haven't changed anything and you could still access the voicemail by dialing your own number, I think the issue is the iPhone carrier settings.
Could you reset network settings of the phone with your Koodo SIM in it.? To reset, go to Settings > General > Reset > Reset Network Settings
I’ve reset the network settings and no change to voicemail access using the button. Same error.
I tried to enter manual configuration strings (*61*xxx) and the system doesn’t recognize them.
+4Hello
We can reset it for you, however, this may delete the unsaved/unread voicemails. Are there any unread voicemails that you need to check?
+4Thanks for confirming
Please restart your phone and use the steps here to set up your voicemail and let us know if this fixed the issue
Reset my voicemail as per the instructions and still get this error when I use the VM icon or long press 1.
When I press “dismiss” the phone goes to this screen which does nothing. When I end the call it shows “call failed”
+4We have sent you a PM so we can further look into it, please check it out when you get the chance.
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