I’ll flag a rep to see if they can do it from here. Otherwise they’ll advise you, if necessary, to use Koodo Assist to schedule a callback to reset it.

If you haven't changed anything and you could still access the voicemail by dialing your own number, I think the issue is the iPhone carrier settings.

Could you reset network settings of the phone with your Koodo SIM in it.? To reset, go to Settings > General > Reset > Reset Network Settings

I’ve reset the network settings and no change to voicemail access using the button. Same error.

I tried to enter manual configuration strings (*61*xxx) and the system doesn’t recognize them.

Hello @MC Hammered 

We can reset it for you, however, this may delete the unsaved/unread voicemails. Are there any unread voicemails that you need to check?

There is nothing I need to save. Please reset. 

Thanks for confirming @MC Hammered ! 

Please restart your phone and use the steps here to set up your voicemail and let us know if this fixed the issue

Reset my voicemail as per the instructions and still get this error when I use the VM icon or long press 1.

When I press “dismiss” the phone goes to this screen which does nothing. When I end the call it shows “call failed”

@MC Hammered Thanks forr the screenshots!

We have sent you a PM so we can further look into it, please check it out when you get the chance.

I don’t know what @Flo Koodo did on the backend, but the issue has been resolved.