Skip to main content
Koodo Community
Community
Answer

Call Control error.

  • October 10, 2023
  • 7 replies
  • 265 views
B

Hello. when I try to access the feature Call control on x3 different browser and on my smartphone via Wifi and LTE, I get a couple of briefs flashes of it trying to open and get this:  Looks like something went wrong. Please Try Again... I have tried to remove and  to add it back this was 3 days ago without success.. I would like to add it back asap.

Thank You 

Best answer by Flo Koodo

Hi @Bearcat436 

 

Please try using the IVR: Dial *88 or #88 + send/call and follow the steps to enable/ disable/ manage Call Control and let us know  if it works.

This topic has been closed for replies.

7 replies

B
  • Bearcat436
  • Author
  • Organizer
  • October 10, 2023

Hi.. this is why, I am hesitant to jump to either Bell or Rogers.. as we can get live help on the spot…

Why do we have to this kind of snail-mail help? 

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • October 10, 2023

Are you trying to add call control within the Managed add-ons  screen or the Call Control screen?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
B
  • Bearcat436
  • Author
  • Organizer
  • October 11, 2023

Call control was working before for the past few months, now it does not block any numbers.. 

 

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • October 11, 2023

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
Forum|alt.badge.img+4
  • Boa_Guy Koodo
  • Koodo Alumni
  • October 11, 2023

Hi there @Bearcat436  We checked your account and we saw that you removed and added back Call Control on 10/04/2023 twice, we can see that it was added back successfully. We have also tested call control on test accounts and our personal account and it seems to be working fine. 

Just to be sure, we have refrshed the backend on your account. Please double check as everything should be working and let us know.  

B
  • Bearcat436
  • Author
  • Organizer
  • October 11, 2023

Unfortunately no, I am not able to manage this add-on. tried these vanilla browser: Safari, Firefox, Edge on a Windows and Mac workstation, even my own Koodo smartphone on LTE, I get the same result.

Thank You

Flo Koodo
Forum|alt.badge.img+4
  • Flo Koodo
  • Official Rep
  • Answer
  • October 12, 2023

Hi @Bearcat436 

 

Please try using the IVR: Dial *88 or #88 + send/call and follow the steps to enable/ disable/ manage Call Control and let us know  if it works.

D
G
Terms & ConditionsAccessibility statement
Koodo Community